Windows 8.1 installation error 0x80004005

Anonymous
2013-10-17T19:35:19+00:00

I tried to update my Win8 Pro via the Win8 Store and it downloaded, proceeded to Applying Changes > Gathering info > Preparing to restart

and than : error 0x80004005; install cancelled.

No explanation why it did not do the restart. I tried it several times because initially I started everything while continuing work in a desktop application. Than I tried it with a restart w/o desktop. Same result.

So I am stuck with Win8 until there is a solution that does not require a clean install where I have to re-install all my software again. No way...

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-01-23T06:21:18+00:00

    This is a very good post and reminder.

    I too have read about the potential upgrade path ONLY from Windows 8.1, and no reference to Windows 8. Through no error on our part, and perhaps because of UEFI bios issues, or whatever, we are stuck i n an unenviable position and hampered by MS inability to help its customers.

    I have just bought 2 Apple units for school for my kids, as THEY preferenced these over MS products. That is shouting loudly about the future of MS computing and today's generations.

    Take note MS, I still like your system, but am now forced to learn Apple software to help my kids. Perhaps I am a fossil to your product and you need to take note.

    Steve H

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  2. Anonymous
    2015-01-23T00:47:36+00:00

    Hello,

    Just making you aware that it has been over a year now and we are all still stuck on Windows 8 with no way to get onto 8.1.

    This is made more infuriating with the new release of Windows 10 Insider Preview. I have signed up for this but the site will not allow me to install anything (presumably) because I have Windows 8 and not 8.1.

    We all want to use your services, create new applications for you and offer you advice on your current developments but first you have to allow us to actually use your software.

    Please make sure this gets seen to as soon as possible; we've waited long enough.

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  3. Anonymous
    2014-09-21T12:36:03+00:00

    Hi,

    Considering the age of the thread and to avoid confusion, if the troubleshooting steps in this thread did not resolve your issue I would recommend creating a new thread so that the community can focus on that thread.Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

    http://support.microsoft.com/kb/555375

    Thank you.

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  4. Anonymous
    2014-09-17T11:05:47+00:00

    Good day, I believe I have identified the source of the error, my free antivirus software has alerted me to a file located (... C: $Windows.~BT \ Sources \ Setuphost.exe ) That has been removed as it was detected as a threat, it would appear without this setup file the setup process cannot complete successfully. Here's the problem it can be downloaded separately with a search in thy world wide internets machine ;), but each file has different binary versions and which one is the correct one needed for the 8.1 update is anybody's guess???

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  5. Anonymous
    2014-08-04T17:27:45+00:00

    This is astounding.

    MICROSOFT, THIS ISSUE IS NOW 9 MONTHS OLD AT LEAST IN THIS FORUM. I HAVE TRIED TO UPDATE AGAIN AND STILL THE SAME 80004005 ERROR.,

    .

    EVERYONE OF THESE USERS SEEMS TO SAY THE SAME THING........

    -WE DO NOT WANT TO DO A CLEAN INSTALL AS PER WIN95 ERA MACHINES. THIS IS AN OLD FASHIONED OUTDATED WAY OF DOING STUFF.

    -MICROSOFT SUPPORT DOES NOT SEEM TO BE ADDRESSING THIS ISSUE. IN FACT, MS IS NOT ADDRESSING IT.

    -YOU WANT US TO USE YOUR PRODUCT BUT YOU DON'T HELP US.

    -THE USERS OF THIS FORUM ARE NOT DUMB. THEY HAVE TRIED MANY APPROACHES WITH NO SUCCESS.

    -YOUR SILENCE IS DEAFENING......AND WE ARE SICK OF IT.

    .

    I used MS hints 2 months ago...I re-tried again today...same rubbish.

    Linux is starting to look attractive, Google is looking attractive........

    WHEN WILL MS ACTUALLY TAKE SOME NOTICE OF THIS???????

    I agree with you SteveH but I don't think you are going to get anywhere with this. In hindsight, although it took me three full days to get mostly everything back, it was easier that waiting for a "fix" from Microsoft.

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