When opening Windows Live Mail: 'To help protect your account information, Please sign in again"

Anonymous
2013-11-05T04:14:16+00:00

I just started getting the following message every time I use MS Live Mail:  "To help protect your account information, Please sign in again". 

A box opens with that message inside every time.  If I select the  OK button, it allows me to log in to live mail again.  But if I select the close button it simply starts the live mail software. 

I'm converting from a private email host to windows live mail service utilizing outlook.com and plan to stop using the old service provider at the end of the month.  I've been receiving emails through both accounts for about 30 days.

I've checked both accounts, they've both been normal and both work well.  My virus software has reported no problems during daily scans.

Is this a suspicious box or is something wrong?

Original title: Please sign in again

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-01-30T09:39:30+00:00

The program requests that you login every time.

Only if you configure it to do so. If you don't want to sign in every time, when viewing your message list press Ctrl-Shift-O for Options. On the Connection tab, click Stop signing in. You may have to sign in first to activate the Stop signing in button.

Clicking cancel lets you into the program including calendar and Contacts.

As I wrote earlier, if you don't sign in, you will load the default calendar and contacts list.

It seems that it is just an annoying routine that serves no good

It serves precisely the purpose it was designed to serve: to make available the calendar and contacts list associated with the account you sign in with. These will be synchronized with those at calendar.live.com and contacts.live.com respectively, so that up-to-date versions are available to you from any computer or other device with an Internet connection. You will find hundreds of sorry tales in these forums about users who lost their contacts lists as a result of hardware failure or other unforeseen incidents; if they had signed in routinely, there wouldn't have been a problem with lost contacts.

You must also be signed in to be able to use some photo-sharing features of the program and of Windows.

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  1. Anonymous
    2013-12-11T19:09:24+00:00

    No help or acknowledgement from support in 24 hours rather than the banal response above?  Pity.  This is making WLM unusable - a bit of a farce from MS

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  2. Anonymous
    2013-12-13T13:36:57+00:00

    I too have started getting this popup - this morning.

    I too have to click the Cancel (= ignore?) button to bring up 'wlmail.exe'.

    Whereby all my mail comes in as expected.

    I've noticed that the Sign in screen, now rejects all combinations of my email addresses and passwords.

    Have Microsoft's servers suffered a corruption, and have been 'restored' from out of date backups?

    Eddie******@gmail.com

    but not ******@live.co.uk  any more!

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  3. Anonymous
    2013-12-15T03:48:41+00:00

    Hi everyone,

    Regarding your issue that you receive an error message that you need to sign in to Windows Live Mail. For initial troubleshooting kindly remove and re-add your account. To do this follow the steps on the article below:

    How do I add an account to Windows Live Mail?

    Hope this helps. If you have any other issues, please let us know.

    Thank you.

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  4. Anonymous
    2013-12-18T14:49:18+00:00

    I removed my email account and set it back up.  Nothing changed and I still  get message that I have to log in with username and password.  Though I put in that info and nothing happens unless I hit cancel then I' able to access the mail.  The password box keeps popping up between each task in Windows Live Mail.  It's really lame and I wish I could go back to outlook.

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