When opening Windows Live Mail: 'To help protect your account information, Please sign in again"

Anonymous
2013-11-05T04:14:16+00:00

I just started getting the following message every time I use MS Live Mail:  "To help protect your account information, Please sign in again". 

A box opens with that message inside every time.  If I select the  OK button, it allows me to log in to live mail again.  But if I select the close button it simply starts the live mail software. 

I'm converting from a private email host to windows live mail service utilizing outlook.com and plan to stop using the old service provider at the end of the month.  I've been receiving emails through both accounts for about 30 days.

I've checked both accounts, they've both been normal and both work well.  My virus software has reported no problems during daily scans.

Is this a suspicious box or is something wrong?

Original title: Please sign in again

Windows for home | Other | Email and communications

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Anonymous
2014-01-30T09:39:30+00:00

The program requests that you login every time.

Only if you configure it to do so. If you don't want to sign in every time, when viewing your message list press Ctrl-Shift-O for Options. On the Connection tab, click Stop signing in. You may have to sign in first to activate the Stop signing in button.

Clicking cancel lets you into the program including calendar and Contacts.

As I wrote earlier, if you don't sign in, you will load the default calendar and contacts list.

It seems that it is just an annoying routine that serves no good

It serves precisely the purpose it was designed to serve: to make available the calendar and contacts list associated with the account you sign in with. These will be synchronized with those at calendar.live.com and contacts.live.com respectively, so that up-to-date versions are available to you from any computer or other device with an Internet connection. You will find hundreds of sorry tales in these forums about users who lost their contacts lists as a result of hardware failure or other unforeseen incidents; if they had signed in routinely, there wouldn't have been a problem with lost contacts.

You must also be signed in to be able to use some photo-sharing features of the program and of Windows.

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  1. Anonymous
    2013-11-06T17:16:52+00:00

    Hi,

    Welcome to Microsoft Community.

    I'm happy to address your concern.

    The prompt that your receiving is just normal.

    Please be informed that you need to sign into Windows Live Mail in order for you to receive the latest emails that you received in the server.

    If you don't sign into Live Mail you will only see the emails that you've previously received because it has been already downloaded from the server or web.

    To summarize the issue, you will not receive new emails in Windows Live Mail if you don't sign in to your account.

    Should you have any other questions or concerns, please let us know.

    Thank you.

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  2. Anonymous
    2013-12-07T02:21:52+00:00

    The message comes up ever time I open Live Mail. I click cancel and Live Mail automatically logs in  and I receive my mail.

    Why does the message appear every time if in fact Live Mail in logging into my mail account. How do I get rid of the superfluous message, or how do satisfy its requirement to log in again? I tried signing out and signing back in and the message reappears the next time I open Live mail.

    Looks more like a bug than a feature.

    Thanks

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  3. Anonymous
    2013-12-10T13:17:01+00:00

    I have the same situation.  The box pops up stating To protect your account, please sign in again.

    I click OK and a box appears with my username and password there.  I click okay and nothing happens.  The only way to get rid of the box is to click cancel.  Then my mail downloads from the server.

    I can also click cancel in the first box, the one that states To protect your account, please sign in again and my mail downloads from server.  I'm tired of this useless box every time I go to my mail.

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  4. Anonymous
    2013-12-10T19:55:05+00:00

    Exactly the same thing here as described above.  Just started happening today (10th).  Very very irritating and making outlook.com accounts nigh on unusable.

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