Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-05T21:44:15+00:00

    this thing worked, i just tryed and if u roll back and then update again eveything will be fine

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  2. Anonymous
    2014-08-05T22:14:26+00:00

    Maybe this will give you a clue, i have two Lumia 925, one with the RM on Malaysia in the pictures below, and another lumia 925 with the RM on Hungary, who worked fine.

    I tried to switch the regional settings, the storage was ok, at least 8 gb free memory, reset, hard reset, everything.

    Thanks

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  3. Anonymous
    2014-08-05T22:27:15+00:00

    Nokia Lumia 920

    Australia

    Not branded

    RM-821_apac_australia_new_zealand_304

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  4. Anonymous
    2014-08-06T02:20:02+00:00

    Model : Nokia Lumia 925

    Purchased : Malaysia

    Unlocked model

    RM-892_apac_malaysia_321

    Extra info:

    OS version : 8.10.12397.895 (Cyan)

    Firmware revision number: 3051.50009.1424.0010

    always error on 13%

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