ISSUE RESOLVED Message from Microsoft: Hello Folks, We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version. Thank you for the information to help us investigate this issue further. Thank you again, Eli A. Folks, We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning. We need your help to look into this further. Please reply to this thread and provide the following details: Make/Model of Device (Ex: Nokia Lumia 925) Country device was purchased in Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?) The Manufacture ID for Device (Nokia Devices Only!) Note: To find the Manufacture ID, go to Settings -> Extras + Info -> More Info -> It should be the first row listed. Please keep this thread limited to devices seeing this error message. If you have another error please search the forum or create a new question. Thank you, Eli A.

Model: Nokia Lumia 925 with Cyan-Update Country: Germany Mobile Operator: VOD-DE Manufacture ID: RM-892_eu_euro2_200

I eventually caved in and tried resetting my phone. When the first-time-setup came up, I selected "English (Canada)" as the language (it had defaulted to "English (United States)"). It offered to restore from a backup I had made just prior, and all my apps started downloading. When "Preview for Developers" was ready, I re-enrolled, and searched for the update before making any other changes to the phone's Settings. This time it downloaded and installed without any problems. When it was done, I removed the French keyboard and made some other tweaks, but everything seems to be working, even Cortana (although she doesn't seem to want to tell me a joke or anything like the US version did...). The only issue I'm having now is that the Store keeps trying to update 3 apps (Podcasts, Calendar, and Battery Saver), but can't. I keep getting the error code: 81030137 on each. Not sure if it's important, but before I did the reset, I made a backup, but it wouldn't work initially. I had to *delete* my existing backup before it would successfully make a new backup. NB: The restore worked well, keeping my Start screen layout and reinstalling apps, but there needs to be some more work done - individual app's save states were not restored (eg. Twitter accounts, game progress, etc.). This is disappointing as compared to Apple's efforts. Anyway - thought I'd give an update to the team. Thanks. Love the Folder implementation and adjustments to IE. :)

Nokia Lumia 925 Czech republic (but phone is Hungary model) unbranded RM-892_eu_hungary_411 mobile operator: 000-HU regular WP 8.1 + Cyan firmware and now Preview for Developers again for WP8.1 Update 1 Small set of devices? Looks like any Lumia 925 device have this problem ... :(

Same error. Tried thrice already from earlier night. Device: Lumia 925 Country of Purchase: Bangladesh MFID: RM-892_apac_sea_437 Running Lumia Cyan and WP 8.1 Official.

Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning. We need your help to look into this further.

Please reply to this thread and provide the following details:

Make/Model of Device (Ex: Nokia Lumia 925)
Country device was purchased in
Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
The Manufacture ID for Device (Nokia Devices Only!)

Note: To find the Manufacture ID, go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message. If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello Folks,

We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

0 comments

578 additional answers

Anonymous

2014-08-05T13:27:43+00:00
Model: Nokia Lumia 925 with Cyan-Update

Country: Germany

Mobile Operator: VOD-DE

Manufacture ID: RM-892_eu_euro2_200
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Anonymous

2014-08-05T13:30:44+00:00

I eventually caved in and tried resetting my phone. When the first-time-setup came up, I selected "English (Canada)" as the language (it had defaulted to "English (United States)"). It offered to restore from a backup I had made just prior, and all my apps started downloading. When "Preview for Developers" was ready, I re-enrolled, and searched for the update before making any other changes to the phone's Settings. This time it downloaded and installed without any problems.

When it was done, I removed the French keyboard and made some other tweaks, but everything seems to be working, even Cortana (although she doesn't seem to want to tell me a joke or anything like the US version did...).

The only issue I'm having now is that the Store keeps trying to update 3 apps (Podcasts, Calendar, and Battery Saver), but can't. I keep getting the error code: 81030137 on each.

Not sure if it's important, but before I did the reset, I made a backup, but it wouldn't work initially. I had to *delete* my existing backup before it would successfully make a new backup. NB: The restore worked well, keeping my Start screen layout and reinstalling apps, but there needs to be some more work done - individual app's save states were not restored (eg. Twitter accounts, game progress, etc.). This is disappointing as compared to Apple's efforts.

Anyway - thought I'd give an update to the team. Thanks. Love the Folder implementation and adjustments to IE. :)
Was this answer helpful?

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Anonymous

2014-08-05T13:42:24+00:00

Nokia Lumia 925

Czech republic (but phone is Hungary model)

unbranded

RM-892_eu_hungary_411

mobile operator: 000-HU

regular WP 8.1 + Cyan firmware and now Preview for Developers again for WP8.1 Update 1

Small set of devices? Looks like any Lumia 925 device have this problem ... :(
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Anonymous

2014-08-05T13:46:20+00:00

Same error. Tried thrice already from earlier night.

Device: Lumia 925

Country of Purchase: Bangladesh

MFID: RM-892_apac_sea_437

Running Lumia Cyan and WP 8.1 Official.
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