ISSUE RESOLVED Message from Microsoft: Hello Folks, We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version. Thank you for the information to help us investigate this issue further. Thank you again, Eli A. Folks, We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning. We need your help to look into this further. Please reply to this thread and provide the following details: Make/Model of Device (Ex: Nokia Lumia 925) Country device was purchased in Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?) The Manufacture ID for Device (Nokia Devices Only!) Note: To find the Manufacture ID, go to Settings -> Extras + Info -> More Info -> It should be the first row listed. Please keep this thread limited to devices seeing this error message. If you have another error please search the forum or create a new question. Thank you, Eli A.

Nokia Lumia 625 India No logo shown RM-941_im_India_204 shows error while installing... please do it asap..

Lumia 925 Purchased in UAE Unlocked device RM-892_im_mea3_230 Thanks ! Omar.

Lumia 820 UK O2 UK RM_825_eu_euro1_234 Have tried update 5 times now, last time without sd card, keep getting error 80188308 updating from developer preview 8.1 (12397)

Not quite the same error, but a lot of us are also getting a different error message and code ( http://answers.microsoft.com/en-us/winphone/forum/wpdp-wpupdate/0x80188308-error-when-installing-windows-phone-81/da5aca97-0879-483c-bf72-2733ee833499?page=3&tm=1407186465356#LastReply) Just to report I also have the same issue on a Nokia Lumia 920, UK, EE network, running Windows Phone 8.1 Dev preview, and Nokia Black firmware Nokia Lumia 920 Lumia Black Manufacturer ID: RM-821_eu_euro1_342 ConfigID: 373342 OS Version: 8.10.12397.895 Update downloads, reboots, shows cogs for maybe 1 min, the resets the phone, and I get the error Here's a pic I posted to Joe Belfiore http://t.co/zZhJwapcAt My work colleague sat next to me updated his Lumia 1520, BLack firmware, and also running Windows Phone 8.1 dev preview, just fine? Why does mine not work? Lots of people are reporting this issue on the WP Central forums! I've tried 6 or 7 times now over about 5 hours. Soft reset, clear temp cache, and IE cache doesn't work. I had my phone set to US previously to use the US Cortana, but reverted back to the UK about 2 weeks ago in preparation for the official UK Cortana rollout . I also used the phone search feature to get into COrtana settings to clear any old cortana data in case that was messing up the install. No joy! Please fix Glenn

Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning. We need your help to look into this further.

Please reply to this thread and provide the following details:

Make/Model of Device (Ex: Nokia Lumia 925)
Country device was purchased in
Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
The Manufacture ID for Device (Nokia Devices Only!)

Note: To find the Manufacture ID, go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message. If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello Folks,

We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

0 comments

578 additional answers

Anonymous

2014-08-04T21:03:48+00:00

Nokia Lumia 625

India

No logo shown

RM-941_im_India_204

shows error while installing...

please do it asap..
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Anonymous

2014-08-04T21:04:57+00:00

Lumia 925

Purchased in UAE

Unlocked device

RM-892_im_mea3_230

Thanks !

Omar.
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Anonymous

2014-08-04T21:10:02+00:00

Lumia 820

UK

O2 UK

RM_825_eu_euro1_234

Have tried update 5 times now, last time without sd card, keep getting error 80188308

updating from developer preview 8.1 (12397)
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Anonymous

2014-08-04T21:11:44+00:00

Not quite the same error, but a lot of us are also getting a different error message and code (http://answers.microsoft.com/en-us/winphone/forum/wpdp-wpupdate/0x80188308-error-when-installing-windows-phone-81/da5aca97-0879-483c-bf72-2733ee833499?page=3&tm=1407186465356#LastReply)

Just to report I also have the same issue on a Nokia Lumia 920, UK, EE network, running Windows Phone 8.1 Dev preview, and Nokia Black firmware

Nokia Lumia 920

Lumia Black

Manufacturer ID: RM-821_eu_euro1_342

ConfigID: 373342

OS Version: 8.10.12397.895

Update downloads, reboots, shows cogs for maybe 1 min, the resets the phone, and I get the error

Here's a pic I posted to Joe Belfiore

http://t.co/zZhJwapcAt

My work colleague sat next to me updated his Lumia 1520, BLack firmware, and also running Windows Phone 8.1 dev preview, just fine?

Why does mine not work? Lots of people are reporting this issue on the WP Central forums!

I've tried 6 or 7 times now over about 5 hours. Soft reset, clear temp cache, and IE cache doesn't work.

I had my phone set to US previously to use the US Cortana, but reverted back to the UK about 2 weeks ago in preparation for the official UK Cortana rollout .

I also used the phone search feature to get into COrtana settings to clear any old cortana data in case that was messing up the install.

No joy!

Please fix

Glenn
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