Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.


Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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578 additional answers

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  1. Anonymous
    2014-08-04T20:50:43+00:00
    • Nokia Lumia 625
    • England / UK
    • Not locked to operators
    • RM-941_eu_euro1_231

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  2. Anonymous
    2014-08-04T20:56:00+00:00
    • Nokia Lumia 925
    • Italy
    • Not locked to operators
    • RM-892_EU_italy_218

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  3. Anonymous
    2014-08-04T20:57:35+00:00
    1. Nokia Lumia 925
    2. Purchase country : India
    3. Not branded
    4. Manufacturer ID : RM-892_im_india_216

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  4. Anonymous
    2014-08-04T21:01:41+00:00

    I've got 81088308 error here, which is also seems to be a very common error with this update. Tried several times! It get to the cogs, and after a minute or so the phone restarts and the error comes up.

    Nokia Lumia 520

    Australia

    Telstra

    RM-915_apac_australia_new_zealand_231

    On a separate note, having an Australian keyboard option would be good. By default when set to Australia it is set to the US keyboard, and the text language is wrong as Australia uses UK English (colour, organise, etc), not US spellings. If set the keyboard to UK, the pound symbol is prominent on the keyboard and you have to go to the secondary keyboard for the dollar sign.

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