Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2015-07-15T19:57:19+00:00

    Hello.

    I have Lumia 929(Icon) RM-927, but on the bottom of the device said "prototype"

    Ukraine

    Verizon, of course

    Can't get neither Denim nor Cyan update for my product code 059S8D7

    Thanks further for any help.

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  2. Anonymous
    2015-07-16T21:35:14+00:00

    It's 2015-07-16 and i still have error 8018830F

    1. Nokia Lumia 920
    2. Poland
    3. not branded (000-PL)
    4.  Manufacter Name: RM-821_eu_poland_324

    Configuration ID : 442919

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  3. Anonymous
    2015-07-18T23:58:21+00:00

    I have two 521's.  One has been updated to Cyan, the other is still at Black. 

    Purchased in US

    From Family Mobile / T Mobile TMO-US

    Name RM-917_nam_us_100

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  4. Anonymous
    2015-07-19T12:54:31+00:00
    1. L520
    2. Norway
    4. RM-914_eu_sweden_408

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