Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-04T17:43:52+00:00

    Nokia Lumia 925 (8.1/cyan)

    Serbia

    not branded

    RM-892_eu_hungary_411 (i'm guessing it was imported from hungary)

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  2. Anonymous
    2014-08-04T17:43:55+00:00

    Error 8018830F multiple times. "The update was downloaded, but couldn't be opened."

    1.2 GB free space, tested with charger connected, several reboots, etc.

    OS version 8.10.12397.895 (WP8.1 DP) and Lumia Cyan firmware.

    1. Nokia Lumia 925
    2. Sweden
    3. Unlocked/unbranded (using Telia operator)
    4. RM-892_eu_sweden_243

    Cheers!

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  3. Anonymous
    2014-08-04T17:44:25+00:00

    Attempted update 4 times; seems to download OK, get about 10% into install and then comes up with error message.

    Avaialble space : >3.5GB space on phone, >10GB on SD card

    Nokia Lumia 625 (Cyan)

    UK (Carphone Warehouse not locked)

    Not branded

    RM-941_eu_euro1_231

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  4. Anonymous
    2014-08-04T17:47:55+00:00
    1. Lumia 925
    2. France
    3. Unlocked
    4. RM-892_eu_france_228

    Many thanks !

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