Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2015-03-18T12:50:59+00:00

    the update on lumia 830 does not work. accusing this same error. It's not the preview. is regular update.

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  2. Anonymous
    2015-03-21T03:12:22+00:00

    1.Nokia Lumia 625

    2.India

    3.Nil

    4.RM-941_im_ind_2014

    I have been trying for almost one week. But I cant install the update. It's shows error opening the update

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  3. Anonymous
    2015-03-23T23:08:15+00:00

    Dear Eli

    I just bought my lumia 830 produced in Brazil that cames with Denim version and OS WIndows 8,1 update. I am experiencing the same problem (8018830f) when I try to update my phone. I already changed location to US and language to "english - US", also reset it and nothing is getting better. 

    See the requested information below:

    1. Nokia Lumia 830
    2. Brazil
    3. It is country variant, it does not belong a mobile operator and does not show any brand, but microsof.
    4. RM-985_1010

    Configuration ID 1010.00F9FE

    FCC ID: QMNRM-985

    OS VERSION : 8.10.14157.200

    Thanks

    Rogerio

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  4. Anonymous
    2015-03-26T11:35:22+00:00

    Hi dear

    Unfortunatly I'm getting this error still

    What should I do to get 8.1 update

    I have

    Htc 8X phone

    Turkey

    Tanks.

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