Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-11-26T16:52:40+00:00

    I have tried a hard reset but still receive error 8018830f when the update tries to install.

    Windows Phone 8s (HTC)

    UK

    Since this was a flagship 'Windows' phone, I am somewhat surprised that this issue is taking sooooooo long to resolve on this particular device.

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  2. Anonymous
    2014-12-02T14:09:47+00:00

    1.  Nokia Lumia 720

    2.  Philippines

    3.  none

    4.  RM-885_apac_philippines_227

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  3. Anonymous
    2014-12-02T15:45:07+00:00

    Eli A.

    Please could you let me know the status of this issue? I still cannot perform the update (to 8.1) on my device, HTC Windows phone 8s.

    Have Microsoft forgotten HTC in light of the Nokia acquisition?

    A speedy response would be appreciated if you could find the time.

    Thanks,

    Tim.

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  4. Anonymous
    2014-12-10T08:35:44+00:00

    Dear Eli A.

    I still get the error 'The update was downloaded, but could not be opened.'

    1/ Nokia Lumia 625

    2/ I've bought my device in Belgium

    3/ My Mobile Operater is Mobistar

    4/ RM-941_eu_belgium_296

    Could you help me to solve this problem?

    Kind regards

    Vicky

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