Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.


Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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578 additional answers

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  1. Anonymous
    2014-08-30T15:11:05+00:00

    Nokia Lumia 520 

    Indonesia

    RM-914_apac_indonesia_491

    ==

    Couldn't be opened (8018830f)

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  2. Anonymous
    2014-08-31T01:35:56+00:00
    1. Nokia Lumia 520 
    2. Indonesia
    3. RM-914_apac_indonesia_491

    ==

    Couldn't be opened (8018830f)

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  3. Anonymous
    2014-09-01T21:14:15+00:00
    1. SAMSUNG ATIV S (GT-i8750)
    2. United Kingdom (but is from EU stock sourcing I believe)
    3. Non branded/ SIM Free

    And just for the sake of completeness...

    Storage Sense: (current values, was using less when i initially tried)

    • Phone: 7.78GB used, 6.81GB free
    • SD Card: 8.37GB used, 6.26GB free

    Have tweeted the pictures that I get here:

    http://t.co/l4AeUtPpxN

    I have three updates (shown in the twitter pic) and it downloads them, prepares, gives me the ok request to install them. Reboot's and you get the Cogs / maint boot, and then reboots after a short while and when i unlock it, it says:


    Can't update phone.

    It's probably a temporary problem. To try again, go to Settings > Phone Update.

    (0x80188308)


    Cheers.

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  4. Anonymous
    2014-09-02T09:25:00+00:00

    I'm having the issue with error "Windows Phone 8.1 Update 80188306 ERROR "

    Device détails :

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