Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-21T08:28:52+00:00

    1 Samsung Ativ S GT-8750i

    2 Россия

    3 Не фирменый

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  2. Anonymous
    2014-08-23T20:47:48+00:00

    Nokia lumia 520

    England

    Tmobile

    Rm-914_Eu_euro1_327

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  3. Anonymous
    2014-08-27T23:55:59+00:00

    Hello! i am still having the problem, just bought the Huawei W1 5 days ago, when i update to 8.1 it gives the same error code while installing and it can't update to 8.1. 

    The windows phone twitter account send me to this page to reply for help.

    Here is the information:

    Name: Windows Phone

    Model: HUAWEI W1-U00

    Firmware Windows * Phone 8.0.10211.204

    Screen resolution: 480x800

    Country: Netherlands

    Provider (simlock): Vodafone Prepaid

    CHIP-SOC-Version: 8230

    Revision number hardware: HD1U8835M Ver.B

    IMEI: 868624011883277

    I hope you can help me, would love to upgrade a friend of my already upgraded and 8.1 is way better!

    Thanks!

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  4. Anonymous
    2014-08-28T12:07:22+00:00

    I still get error 0x80188308 on my Lumia 920 with WP 8.1 Developer Preview.

    Any help?

    Here my device details:

    Nokia Lumia 920

    Bought in UK. Using it in PT under Vodafone. It's an unlocked phone.

    Says operator: CV GB

    Manufacturer name: RM_821_eu_euro1_276

    Mobile Operator: 000-GB

    Installed SO version: 8.10.12397.895

    Doesn't install Cyan update and the new WP updates.

    Appreciate any help.

    Luis

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