Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2017-12-07T06:24:56+00:00

    Lumia 1520

    hong kong

    Operator 000-hk

    rm-937_apac_hong_kong_222

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  2. Anonymous
    2017-11-28T23:59:25+00:00

    Hi gang,

    I second ZahraR_8791 ´s view, my Lumia 735 still runs pretty well under version 10.0.14393.1770 (be noted I have very few apps, all of them downloaded from the store, but no social networking, no email, no games at all --> I use my laptop for all that stuff with a bigger screen not having to sacrifice my eyes in a 5less inch screen).

    I´d love to switch to the fruitish brand, great OS, safe, and as long as I now, with less and painless updates, but I have a very simple problem ... can´t afford it ... not enough money.  The android way is NO WAY, not safe, prone to frequent resets, phone restore to original settings ... not so reliable.

    So, I´ll stick to what I have and, since the phone is running fine so far, stay with ver. .1770, won´t attempt to download ver. .1884 any more, just keep expecting (and hoping) MS will arrive to a solution asap.

    I´m extremely disappointed with MS, can´t believe they launched an update without extensive enough testing. Most surely not related to this, but didn´t MS learn after a similar issue when they launched a past version?? (guess it was .448 ??).

    Hope MS arrives to a solution quickly.

    Good luck all!!

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  3. Anonymous
    2017-11-28T14:19:27+00:00

    Seems that we do not have no other options. I do not want any trouble more...

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  4. Anonymous
    2017-11-27T20:32:37+00:00

    I've given up on finding a solution. Soon I will buy another smartphone with Android.

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