Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

578 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-10-07T06:43:23+00:00

    Good morning

    Same error 8018830F on October 4

    Samsung ATIV S

    Model: SAMSUNG GT-i8750

    OS version: 8.0.10327.77

    Firmware revision number: 2424.13.5.1

    Hardware revision number: 15.15.1.0

    Radio software version: 2424.13.5.1

    Radio hardware version: 0.0.0.800

    Bootloader version: 13.04.19.21

    Chip SOC version 1.5.32

    Greece

    No branded

    Thank you in advance

    Same error, same details but UK phone.

    Today, after many unsuccessful attempts, my ATIV S was updated. I don't know why, I did nothing differently to all the previous attempts. I guess you just have to keep trying!

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2014-10-06T08:02:21+00:00

    Was happy to see an update donloaded on my phone, but I got the 8018830f error.

    My phone info is as follows:

    Samsung ATIV S

    Model: SAMSUNG GT-I8750

    OS version: 8.0.10327.77

    Firmware revision number: 2424.13.5.1

    Hardware revision number: 15.15.1.0

    Radio software version: 2424.13.5.1

    Radio hardware version: 0.0.0.800

    Bootloader version: 13.04.19.21

    Chip SOC version 1.5.32

    Germany

    Not branded

    I hope it'll be fixed asap!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-10-05T22:06:50+00:00
    1. Samsung ATIV S, GT-I8750
    2. Germany

    SO Version: 8.0.10327.77

    Firmware Software: 2424.13.5.1

    Same error: 8018830f on 04 th October 2014

    Was this answer helpful?

    0 comments