Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2015-06-18T09:03:24+00:00

    I am still facing this update problem with error 8018830f.

    My phone details:

    ============

    1. Make/Model of Device : Nokia Lumia 720
    2. Country device was purchased in: India
    3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?) No
    4. The Manufacture ID for Device (Nokia Devices Only!): RM-885_im_india_249
    5. Os version: 8.10.12382.878

    Thanks,

    Sreenivasa.

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  2. Anonymous
    2015-06-16T11:29:56+00:00

    I am still facing this update problem with error 8018830f.

    My phone details:

    ============

    1. Make/Model of Device : Nokia Lumia 720
    2. Country device was purchased in: India
    3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?) No
    4. The Manufacture ID for Device (Nokia Devices Only!): RM-885_im_india_249
    5. Os version: 8.10.12382.878

    Thanks,

    Sreenivasa.

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  3. Anonymous
    2015-06-11T08:40:21+00:00

    I know this issue was already resolve but now, my Nokia Lumia 625, cannot update and this error is concerned..

    please help me. 

    Name: Windows Phone

    Model: Nokia Lumia 625

    Carrier: CV IT

    Software: Windows Phone 8.1 Update

    OS version: 8.10.14176.243

    Firmware revision number: 3058.50000.1445.1007

    Hardware revision number: 3.0.0.0

    Radio Software Version: 3.2.28072.7

    Chip SOC version: 8930

    Screen resolution: 480x800

    Moderator's note: The IMEI number was removed. It is unwise to post personal information on a public community.

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  4. Anonymous
    2015-06-08T03:41:05+00:00

    Error 8018830F

    1. Model of device (Nokia Lumia 625)
    2. Country device was purchased in (Chile)
    3. Mobile operator (Movistar)
    4. RM-941_Ita_Ita_1149

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