Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2018-07-09T20:35:11+00:00

    Hi,

    This did not help me with my Lumia 930.

    I have become completely frustrated. Please advise otherwise.

    Thankyou.

    Hello, Anna

    I'm still waiting for them to fix it too.  The good news is, they will fix it but it may take a few weeks.  I'm happy to wait.

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  2. Anonymous
    2018-07-09T19:21:22+00:00

    Hi,

    This did not help me with my Lumia 930.

    I have become completely frustrated. Please advise otherwise.

    Thankyou.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-07-03T14:54:48+00:00

    Microsoft Lumia 540 Dual SIM

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  4. Anonymous
    2018-06-28T11:58:13+00:00

    ISSUE RESOLVED

    Message from Microsoft:

    Hello Folks,

    We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

    Thank you for the information to help us investigate this issue further.

    Thank you again,

    Eli A.

    Folks,

    We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

    Please reply to this thread and provide the following details:

    1. Make/Model of Device (Ex: Nokia Lumia 925)
    2. Country device was purchased in
    3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
    4. The Manufacture ID for Device (Nokia Devices Only!)

    Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

    Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

    Thank you,

    Eli A.

    Dear Eli A

    Model : Nokia Lumia 830

    Operator : O2 (000-GB)

    Purchased : UK

    Manufacture ID : RM-948_1037

    RAM : 1GB

    Thank you for your assistance

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