Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-05T10:14:04+00:00

    lumia 920

    WP DP 8.1

    China

    UNI-CN

    RM-822-apac-prc-204

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  2. Anonymous
    2014-08-05T10:03:37+00:00

    Hi guys!

    i got this error on:

    Nokia Lumia 925

    purchased in Croatia

    Not branded, carrier free

    manufacture id: RM-892_eu_hungary_411

    Regards,

    Marko

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  3. Anonymous
    2014-08-05T09:55:22+00:00

    nokia 625

    Belgium

    unlocked (no logo)

    RM-941_eu_belgium_296

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  4. Anonymous
    2014-08-05T09:42:27+00:00

    There is a fix, but you're not going to like it.

    ONLY do this if you desperately want Update 1.

    Download and install Nokia Software Updater for Retail 4.1.2 and connect your phone.

    Click Install and tick the precaution warning box.

    Let the firmware download and install, DO NOT REMOVE THE USB CABLE.

    Once stock firmware is installed, update OTA with all available updates BEFORE Preview for Developers.

    If there are no updates, install Preview for Developers and do all the updates.

    You should have Update 1 after all PfD updates.

    It worked for me on a Nokia Lumia 630 CV GBIE & confirmed working on 13 other devices including L920, L925 & L520.

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