Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-04T17:56:53+00:00
    1. Nokia Lumia 925
    2. Malaysia
    3. N/A
    4. RM-892_apac_malaysia_321

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  2. Anonymous
    2014-08-04T17:54:12+00:00

    Same problem here:

    • Lumia 625
    • Spain
    • Yoigo
    • RM-941_eu_spain_366
    • Updated to Cyan.

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  3. Anonymous
    2014-08-04T17:51:44+00:00

    Nokia Lumia 925

    Germany

    Telekom.de (with splash screen, no net or simlock)

    RM-892_eu_euro2_215

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  4. Anonymous
    2014-08-04T17:48:45+00:00

    Samsung Ativ S

    Netherlands

    Not branded

    I've tried a few times now. With different language packs, and did a factory reset. Downloading and preperation are completing normally but the installation hangs a minut on the Gears screen and the phone reboots and shows the error code.

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