Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-10-06T08:02:21+00:00

    Was happy to see an update donloaded on my phone, but I got the 8018830f error.

    My phone info is as follows:

    Samsung ATIV S

    Model: SAMSUNG GT-I8750

    OS version: 8.0.10327.77

    Firmware revision number: 2424.13.5.1

    Hardware revision number: 15.15.1.0

    Radio software version: 2424.13.5.1

    Radio hardware version: 0.0.0.800

    Bootloader version: 13.04.19.21

    Chip SOC version 1.5.32

    Germany

    Not branded

    I hope it'll be fixed asap!

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  2. Anonymous
    2014-10-05T22:06:50+00:00
    1. Samsung ATIV S, GT-I8750
    2. Germany

    SO Version: 8.0.10327.77

    Firmware Software: 2424.13.5.1

    Same error: 8018830f on 04 th October 2014

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  3. Anonymous
    2014-10-05T20:53:15+00:00

    Hey. 

    Error 8018830f is repeated on Samsung Ativ S. 

    Thanks for the advice 

    Przemek

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  4. Anonymous
    2014-10-05T15:35:52+00:00

    Good morning

    Same error 8018830F on October 4

    Samsung ATIV S

    Model: SAMSUNG GT-i8750

    OS version: 8.0.10327.77

    Firmware revision number: 2424.13.5.1

    Hardware revision number: 15.15.1.0

    Radio software version: 2424.13.5.1

    Radio hardware version: 0.0.0.800

    Bootloader version: 13.04.19.21

    Chip SOC version 1.5.32

    Greece

    No branded

    Thank you in advance

    Same error, same details but UK phone.

    Same error, same details.

    Dunno if it helps guys but I have the same phone and in the UK too. Its a Unlocked/SIM Free one I got [tho could be EU sourced by the supplier].

    Anyhow, I was having the same issue as everyone else before the fix, so when it was announced as fixed in Sept, I tried it that night and it didnt work, so I thought perhaps it was cached somehow, so proceeded to try it again and on the second time, it managed to work fully.

    Dont think i did anything particularly special between trying it again - perhaps turning off the phone inbetween the first [fail] and second attempt.

    Worth clearing out any data on the phone memory you arent using too - if only to save it some time in scanning ;)

    HTH

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