Help with Epson Scanner that has stopped working; Epson support says it is windows.

Samoht,

At this point, I'm fresh out of ideas. Nothing is corrupted, the unit works fine on another Windows computer, the software works on other systems, you've done a clean boot and it still happens meaning it likely isn't caused by an app or service... .

I hate to say it, but the operative word in the last sentence is "likely". It doesn't say "if the error happens in a clean boot then its definitely not", just "likely" that its not caused by an app or service. My last and only suggestion to you is to go back through your apps and services as though the error didn't happen in a clean boot situation, meaning its probably an app or service in conflict with the scanner / scanner software.

I really don't know what else to suggest. Ah, by chance did you get a new monitor or install a new video driver before this happened? Just a wild thought - if the answer is "No", then it doesn't matter; if its "Yes", then I have a wild suggestion to try.

Sorry I can't be more helpful. Keep me posted.

Regards,

BearPup

BearPup,

I understand completely.   There aren't a lot of things left to try.

I'm too chicken to start removing Windows services.  It appears that might really mess up the rest of the system which runs well.

To answer your question, there were no monitor or video drivers installed.

I think my next step is to find another scanner and see if it will work with this device.

Thanks again for your help.  I will post here if I learn anything.

• Samoht

Samoht,

You're very welcome. I'm just sorry we weren't able to solve the problem. Good luck to you.

Regards,

BearPup

(One additional thing to mention:  I have also tried connecting with a different USB port.  I moved the scanner to the USB port the mouse was connected to.  The mouse worked in the old USB port and still works in the new USB port.  So both USB ports are good.   The error with the scanner still occurs.)

If your laptop has both USB 3.0 ports (blue) and USB 2.0 ports (black), make sure that you're only using a USB 2.0 port for the scanner. 

From what I've been able to determine, the A665 seems likely to have at most only one USB 3.0 port, so if you've already tried two different ports, you've probably already tried one that isn't USB 3.0, but you seemed to have eliminated all the usual suspects already.  Before you give up entirely, I'd try it in each of the USB 2.0 ports.

Before you do that, however, you might consider doing the following:

• Do steps 1, 2, and 3 from your original post
• Click the Start Orb, type cmd.exe (or Command Prompt) in the Search box
• Right-click on the Command Prompt and select "Run as Administrator"
• Respond to the UAV prompt as necessary
• In the black Command Prompt window type the following and press Enter after each line

    set devmgr_show_nonpresent_devices=1

    devmgmt.msc

• In Device Manager, click View > Show hidden devices
• Device Manager will now show devices that are not currently connected (these will be slightly "greyed out" in the display.  I'd look both under "Imaging Devices" and "Universal Serial Bus Controllers" and remove anything that seems to be related to the scanner
• Do steps 5 and 6 from your original post
• When you get to your original step 7, connect to a USB 2.0 (black) port that you haven't tried before

There are also a few other thoughts here: http://www.sevenforums.com/hardware-devices/208339-cannot-communicate-scanner.html (posts 2, 5, 7, 9 (although I doubt #9 is applicable to you)

Hi LemP,

Thank you so much for taking time to analyze this thread and try to help.

I have tried your suggestions, but unfortunately, the problem persists.   Let me report.

1. (after removed device drivers)  I looked at the hidden devices in Device Manager.   A lot of hidden devices, none related to scanner.  I deleted the two USB devices that were "unknown".    I did not delete from Imaging Devices the two other known devices that were active (a built in vidcam and a network HP scanner).   I installed device drivers, and plugged in the scanner to a new USB port.   Same error.  :-(

2.  The link to sevenforums was good.  I tried their suggestions.

a.  Disabled the Windows Firewall

b.  Added the EPSON Scan to the Firewall allowed list

c.  Looked for MSN and Box Sync.  Nothing there.

d.  Tried "Find and Fix Problems" and set back to XP1.  

e.  Removed several programs that were installed or updated since it last worked;  Google Earth, Google Toolbar.

Same error in each case.  :-(

3.  I tried one other thing without success.   It was suggested that we create another user (with admin privileges) and install the scanner in the alternate user.   Did so.  No success. :-(

Anyway, thanks all for your help.   Let me know if you have any other ideas, and I'll let you know if we ever get success.