Help with Epson Scanner that has stopped working; Epson support says it is windows.

As I wrote earlier, it is likely that your machine is or has been infected by malware.  You really ought to call your work IT support desk (which I assume you have, given that your McAfee Antivirus is controlled by your employer).

The System Configuration utility (msconfig.exe) is a diagnostic tool.  In general, after you finish using it, you should select "Normal startup," click OK, and restart your computer.

The "Selective startup" mode is used to diagnose problems.  When all 3 boxes under "Selective startup" are checked, you're in the same configuration as "Normal startup."  As soon as you make a change to the configuration, one or more of those boxes will become unchecked (once you apply the change(s) by clicking OK):

• If you disable one or more services on the "Services" tab, the "Load system services" box will become unchecked
• If you disable one or more of the items on the "Startup" tab, the "Load startup items" box will become unchecked
• If you select one or more of the boot options on the "Boot" tab, the "Use original boot configuration" box will become unchecked

The purposes of the boxes under "Selective startup" is to completely undo all changes you've made on one or two of the tabs while leaving changes you made on the third tab.  Selecting "Normal startup" will undo all changes on all 3 tabs.

On the "Services" tab, the "Enable all" and "Disable all" buttons will enable or disable all services that are shown in the window.  The purpose of the "Hide all Microsoft services" check box is to remove these services from the list so that you don't inadvertently disable a critical system service.  Most of the time when you're trying to diagnose a problem using the System Configuration utility the problem will not be caused by a Microsoft service, so there's little to be gained (and potentially much to be lost) by disabling one of the Microsoft services.

If you're only using one of the tabs (e.g., the "Services" tab), clicking OK rather than Apply is acceptable.

I have been doing what you said. But in doing so I noticed I left the check mark on selective start up but what's unchecked all this time is the first two boxes under that. One says load system services the other says load start up items. Should I have left those checked ? 

 I am still in the middle of doing this and if I'm supposed to check those I need to redo it after. And then after I unchecked a few at a time I'm not pushing apply or I'm not pushing disable or enable I'm just pushing okay.  And hide all Microsoft services while I'm doing so is not checked am I doing this properly?

"Printer.exe" is malware.  Your computer was and still may be infected.

See, e.g., http://www.bleepingcomputer.com/startups/printer.exe-19403.html

Raise the problem with tech support at your work.

The antivirus is McAfee . And it's controlled by my work. It can not be turned off either . They are the admins. But  the exceptions tab I do see printer.exe so it should work . None of that has changed in 10 years . 

I am going to try the instructions listed . All I hope is that it doesn't interfere with it running all the work problems as well. Or change any settings. Once done I am unsure how to be sure all is turned back on. more of a step by step person lol

@MaliciousDelicious

BearPup, who last wrote on this topic over a year ago, may or may not respond.

BearPup's description of how to do a "clean boot" specifically does NOT disable Microsoft services.  I assume, however, that you followed the directions and selected "Hide all Microsoft services" before you clicked the "Disable all" button.  If your scanner worked when you did that, I suspect that you have some sort of "security" program installed that blocks operation of your scanner.  When you disabled it, the scanner works.

What is the name and version of your antivirus program?

What other security software is installed?

Run msconfig again and select "Normal startup"  When you restart the computer, this will restore your computer to the state it was in originally -- and your scanner will undoubtedly not work.  Now run msconfig again and select the Services tab.  Look at the list of services remaining after you select "Hide all Microsoft services."  Do any of these services appear to relate to a security program or a firewall?  Which one(s)? 

If you can't determine by inspection which service is the culprit, you'll have to use a process of elimination.  Uncheck half of the non-Microsoft services, click OK, and restart the computer.  If your scanner works, you know that the service that was blocking it is in the group that you unchecked; if your scanner doesn't work, you know that the service that is blocking it is in the group that remained checked.

Run msconfig and enable all of the non-Microsoft services.  Then disable half of the group that includes the blocking service.  Click OK and restart the computer.  Test the scanner. 

Continue doing this until you have identified the one service that when disabled permits the scanner to work.  Be sure to return the computer to "Normal startup" after you have identified the problem service.  At this point, you should be able to either uninstall the program that uses that service or configure it to allow the scanner to work.  If you can't figure out what to do after you have identified the service, post back with its name and we'll try to figure out what program is involved.