Blue Screen Error

Anonymous
2014-09-26T17:20:30+00:00

Hey all, I had posted a question about this issue in the past (http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/apparent-blue-screen-error-bccode-19/926cad07-b0e5-4517-b44e-bb21ae8ec29b), but it seems to not have been resolved even after following the steps given to me in the previous question (deleting Neo_0010.sys in the System32 folder).

Here are the past three Action Center reports: https://www.dropbox.com/s/q30bfnv6qaewzqo/Action%20Center%20Reports.txt?dl=0

Here are the past 3 DMPs (2 happened today, and 1 happened on the 8th), MSInfo32 and Speccy report: https://www.dropbox.com/s/d0q0f6usik3aqd1/DMPs%20MSInfo32%20and%20Speccy.rar?dl=0

This starting to get frustrating, especially since my laptop is only about 2-3 months old, and I want to resolve this as soon as possible.

If more information is needed let me know.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-10-20T21:40:58+00:00

    Jesse

    Please upload a fresh copy of your system information file. Click "start", type 'msinfo32", Click "file" at the top of the page, select "export" and give the file a name and click "save".

    Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.

    After the upload, Run driver verifier (DV) per the instructions in the link below.

    Note: Make sure to read and remember the steps to reset DV in the event of a crash.

    　

    Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

    https://onedrive.live.com/redir?resid=6858C63B379322D7!113&authkey=!AMYDLfmA9-s-s50&ithint=file%2crar

    Use !analyze -v to get detailed debugging information.

    BugCheck A, {1f0, 2, 0, fffff80003293325}

    Unable to load image \SystemRoot\system32\drivers\MBfilt64.sys, Win32 error 0n2

    *** WARNING: Unable to verify timestamp for MBfilt64.sys

    *** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys

    Probably caused by : MBfilt64.sys ( MBfilt64+1817 )

    Followup: MachineOwner

    STACK_COMMAND:  kb

    FOLLOWUP_IP:

    MBfilt64+1817

    fffff880`067b9817 ??              ???

    SYMBOL_STACK_INDEX:  4

    SYMBOL_NAME:  MBfilt64+1817

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: MBfilt64

    IMAGE_NAME:  MBfilt64.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4a7267b0

    FAILURE_BUCKET_ID:  X64_0xA_VRF_MBfilt64+1817

    BUCKET_ID:  X64_0xA_VRF_MBfilt64+1817

    Followup: MachineOwner

    This is definitely being triggered by the old MBfilt64.sys. Do you still have open broadcaster software (OBS.exe) still installed?

    Yes

    Is there a way to disable the software, for a while and then monitor the system to check if the crashing stops?

    I haven't really used it, so I can uninstall it if I need to. Just a note though, the bluescreens were happening before I first installed it.

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  2. Anonymous
    2014-10-20T21:45:34+00:00

    Hey all I was able to get the page on Realtek's website to work so that I may download the updated driver from it. I will download it tonight and see if that will fix my issue.

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  3. Anonymous
    2014-10-20T21:50:32+00:00

    Hey all I was able to get the page on Realtek's website to work so that I may download the updated driver from it. I will download it tonight and see if that will fix my issue.

    Do that, and hold off on doing anything with the open broadcaster software

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  4. Anonymous
    2014-10-21T01:29:21+00:00

    Installed the Realtek driver. Hopefully this fixes things, if not, I'll post again.

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  5. Anonymous
    2014-10-21T02:07:51+00:00

    Installed the Realtek driver. Hopefully this fixes things, if not, I'll post again.

    Thanks for the update. I think it will.

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