Blue Screen Error

Anonymous
2014-09-26T17:20:30+00:00

Hey all, I had posted a question about this issue in the past (http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/apparent-blue-screen-error-bccode-19/926cad07-b0e5-4517-b44e-bb21ae8ec29b), but it seems to not have been resolved even after following the steps given to me in the previous question (deleting Neo_0010.sys in the System32 folder).

Here are the past three Action Center reports: https://www.dropbox.com/s/q30bfnv6qaewzqo/Action%20Center%20Reports.txt?dl=0

Here are the past 3 DMPs (2 happened today, and 1 happened on the 8th), MSInfo32 and Speccy report: https://www.dropbox.com/s/d0q0f6usik3aqd1/DMPs%20MSInfo32%20and%20Speccy.rar?dl=0

This starting to get frustrating, especially since my laptop is only about 2-3 months old, and I want to resolve this as soon as possible.

If more information is needed let me know.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-09-28T15:32:51+00:00

    Debug session time: Wed Sep 17 22:00:38.650 2014 (UTC - 4:00)

    2: kd> !pool fffffa80`0d8ff036

    Pool page fffffa800d8ff036 region is Unknown

    *fffffa800d8ff000 size:  560 previous size:    0  (Free)     *ViMm <=== Video memory manager

      Pooltag ViMm : Video memory manager, Binary : dxgkrnl.sys

     fffffa800d8ff560 size:   a0 previous size:  560  (Allocated)  Even (Protected)

     fffffa800d8ff600 size:   c0 previous size:   a0  (Allocated)  Muta (Protected)

     fffffa800d8ff6c0 size:  100 previous size:   c0  (Allocated)  MmCa

    GetUlongFromAddress: unable to read from fffff80003423a38

    See if this works. Go to services and set the startup type for NVIDIA Streamingto "disabled".

    If that does not work, try an older driver.

    Debug session time: Fri Sep 26 12:40:34.383 2014 (UTC - 4:00)

    Use !analyze -v to get detailed debugging information.

    BugCheck 25, {1600be, 70, 0, 0}

    Probably caused by : Npfs.SYS ( Npfs!NpSetListeningPipeState+45 )

    Followup: MachineOwner

    Bug Check 0x25: NPFS_FILE_SYSTEM.

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557436(v=vs.85).aspx

    Resolving stop (blue screen) errors in Windows 7.

    http://windows.microsoft.com/en-us/windows7/resolving-stop-blue-screen-errors-in-windows-7

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  2. Anonymous
    2014-09-28T20:24:59+00:00

    Update your Intel video driver to version 10.18.10 3431:

    http://files.sagernotebook.com/Sagernotebook/video/P15X\_P17XSM\_A/WIN7/02Video\_Intel.exe

    Update USB 3.0 Driver for Windows 7 32/64 BIT to version 3.0.0.16:

    http://files.sagernotebook.com/Sagernotebook/misc/P15X\_P17XSM\_A/WIN7/07USB30.exe

    Please download and run Driver View and upload a copy of the report it produces to your OneDrive.

    http://www.nirsoft.net/utils/driverview.html

    https://onedrive.live.com/redir?resid=6858C63B379322D7!106&authkey=!AC7X3CR4wsREcVw&ithint=file%2ctxt

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  3. Anonymous
    2014-09-28T20:35:22+00:00

    Debug session time: Wed Sep 17 22:00:38.650 2014 (UTC - 4:00)

    2: kd> !pool fffffa80`0d8ff036

    Pool page fffffa800d8ff036 region is Unknown

    *fffffa800d8ff000 size:  560 previous size:    0  (Free)     *ViMm <=== Video memory manager

      Pooltag ViMm : Video memory manager, Binary : dxgkrnl.sys

     fffffa800d8ff560 size:   a0 previous size:  560  (Allocated)  Even (Protected)

     fffffa800d8ff600 size:   c0 previous size:   a0  (Allocated)  Muta (Protected)

     fffffa800d8ff6c0 size:  100 previous size:   c0  (Allocated)  MmCa

    GetUlongFromAddress: unable to read from fffff80003423a38

    See if this works. Go to services and set the startup type for NVIDIA Streamingto "disabled".

    If that does not work, try an older driver.

    Debug session time: Fri Sep 26 12:40:34.383 2014 (UTC - 4:00)

    Use !analyze -v to get detailed debugging information.

    BugCheck 25, {1600be, 70, 0, 0}

    Probably caused by : Npfs.SYS ( Npfs!NpSetListeningPipeState+45 )

    Followup: MachineOwner

    Bug Check 0x25: NPFS_FILE_SYSTEM.

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557436(v=vs.85).aspx

    Resolving stop (blue screen) errors in Windows 7.

    http://windows.microsoft.com/en-us/windows7/resolving-stop-blue-screen-errors-in-windows-7

    Okay I have disabled the service. Hopefully this solves the issue as well

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  4. Anonymous
    2014-09-29T15:45:52+00:00

    Hey all, Another blue screen error happened again today.

    Here is the DMP: https://www.dropbox.com/s/hphbtidp5ipyoe4/092914-8299-01.rar?dl=0

    Here is the Action Center Report:

    Source

    Windows

    Summary

    Shut down unexpectedly

    Date

    ‎9/‎29/‎2014 11:40 AM

    Status

    Not reported

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033

    Extra information about the problem

    BCCode: 3b

    BCP1: 00000000C0000005

    BCP2: FFFFF800033AF123

    BCP3: FFFFF8800BDB3E50

    BCP4: 0000000000000000

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1

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  5. Anonymous
    2014-09-30T05:24:32+00:00

    Debug session time: Mon Sep 29 11:39:51.208 2014 (UTC - 4:00)

    BugCheck 3B, {c0000005, fffff800033af123, fffff8800bdb3e50, 0}

    Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )

    Followup: MachineOwner

    SYSTEM_SERVICE_EXCEPTION (3b)

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff800033af123, Address of the instruction which caused the bugcheck

    Arg3: fffff8800bdb3e50, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.

    Debugging Details:

    See if the linked "HOTFIX" below, is applicable to your system.

    "The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files"

    Source:

    Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices.

    http://support2.microsoft.com/kb/980932

    For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

    File name File version File size Date Time Platform
    1394bus.sys 6.1.7600.16385 68,096 14-Jul-2009 00:06 x64
    1394ohci.sys 6.1.7600.20649 228,352 20-Feb-2010 04:36 x64
    Ohci1394.sys 6.1.7600.16385 72,832 14-Jul-2009 00:06 x64

    fffff8800fd7a000 fffff8800fdb8000   1394ohci   (deferred)            

        Mapped memory image file: c:\symbols\1394ohci.sys\4CE7A6A83e000*1394ohci.sys*

        Image path: \SystemRoot\system32\DRIVERS\1394ohci.sys

        Image name: 1394ohci.sys

        Timestamp:        Sat Nov 20 05:44:56 2010 (4CE7A6A8)

        CheckSum:         0003B054

        ImageSize:        0003E000

        File version:     6.1.7601.17514<========== Current version

        Product version:  6.1.7601.17514

        File flags:       0 (Mask 3F)

        File OS:          40004 NT Win32

        File type:        3.7 Driver

        File date:        00000000.00000000

        Translations:     0409.04b0

        CompanyName:      Microsoft Corporation

        ProductName:      Microsoft® Windows® Operating System

        InternalName:     1394ohci.sys

        OriginalFilename: 1394ohci.sys

        ProductVersion:   6.1.7601.17514

        FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)

        FileDescription:  1394 OpenHCI Driver

        LegalCopyright:   © Microsoft Corporation. All rights reserved.

    Please remove. This seems to be a part of an incomplete installation of MBAM

    Image path: ??\C:\Windows\system32\drivers\MBAMSwissArmy.sys

        Image name: MBAMSwissArmy.sys

        Timestamp:        Thu Mar 20 18:12:35 2014 (532B67D3)

        CheckSum:         00027177

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