Blue Screen Error

Anonymous
2014-09-26T17:20:30+00:00

Hey all, I had posted a question about this issue in the past (http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/apparent-blue-screen-error-bccode-19/926cad07-b0e5-4517-b44e-bb21ae8ec29b), but it seems to not have been resolved even after following the steps given to me in the previous question (deleting Neo_0010.sys in the System32 folder).

Here are the past three Action Center reports: https://www.dropbox.com/s/q30bfnv6qaewzqo/Action%20Center%20Reports.txt?dl=0

Here are the past 3 DMPs (2 happened today, and 1 happened on the 8th), MSInfo32 and Speccy report: https://www.dropbox.com/s/d0q0f6usik3aqd1/DMPs%20MSInfo32%20and%20Speccy.rar?dl=0

This starting to get frustrating, especially since my laptop is only about 2-3 months old, and I want to resolve this as soon as possible.

If more information is needed let me know.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-09-28T07:28:14+00:00

    Update your Intel video driver to version 10.18.10 3431:

    http://files.sagernotebook.com/Sagernotebook/video/P15X\_P17XSM\_A/WIN7/02Video\_Intel.exe

    Update USB 3.0 Driver for Windows 7 32/64 BIT to version 3.0.0.16:

    http://files.sagernotebook.com/Sagernotebook/misc/P15X\_P17XSM\_A/WIN7/07USB30.exe

    Please download and run Driver View and upload a copy of the report it produces to your OneDrive.

    http://www.nirsoft.net/utils/driverview.html

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  2. Anonymous
    2014-09-28T01:47:46+00:00

    Hello Jesse,

    Thank you for writing to us, we are glad to assist you at Microsoft Community.

    I checked the Dump File and it appears that the issue is with NPFS.sys.

    NPFS.sys is the Named Pipe File system driver for windows. Microsoft Windows NPFS driver should be located in the C:\windows\system32\drivers directory.The npfs.sys is used to support your Windows hardware device driver NPFS Driver.

    To troubleshoot this issue, it is recommended to update the Graphic Card drivers. I would request you to update the graphic card drivers from the link provided below:

    http://www.geforce.com/drivers/results/77841

    Hope the information provided helps. Do let us know, so that we can assist you further.

    Okay, I've installed the drivers. Time will tell if this will stop the blue screens, as they seem to come randomly and out of nowhere, but not often.

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  3. Anonymous
    2014-09-28T01:00:06+00:00

    What is your computer make and model?

    It is a Sager NP8268 (Clevo P150SM-A)

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  4. Anonymous
    2014-09-27T12:04:14+00:00

    What is your computer make and model?

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  5. Anonymous
    2014-09-27T10:12:27+00:00

    Hello Jesse,

    Thank you for writing to us, we are glad to assist you at Microsoft Community.

    I checked the Dump File and it appears that the issue is with NPFS.sys.

    NPFS.sys is the Named Pipe File system driver for windows. Microsoft Windows NPFS driver should be located in the C:\windows\system32\drivers directory.The npfs.sys is used to support your Windows hardware device driver NPFS Driver.

    To troubleshoot this issue, it is recommended to update the Graphic Card drivers. I would request you to update the graphic card drivers from the link provided below:

    http://www.geforce.com/drivers/results/77841

    Hope the information provided helps. Do let us know, so that we can assist you further.

    Was this answer helpful?

    2 people found this answer helpful.
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