Blue Screen Error

Anonymous
2014-09-26T17:20:30+00:00

Hey all, I had posted a question about this issue in the past (http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/apparent-blue-screen-error-bccode-19/926cad07-b0e5-4517-b44e-bb21ae8ec29b), but it seems to not have been resolved even after following the steps given to me in the previous question (deleting Neo_0010.sys in the System32 folder).

Here are the past three Action Center reports: https://www.dropbox.com/s/q30bfnv6qaewzqo/Action%20Center%20Reports.txt?dl=0

Here are the past 3 DMPs (2 happened today, and 1 happened on the 8th), MSInfo32 and Speccy report: https://www.dropbox.com/s/d0q0f6usik3aqd1/DMPs%20MSInfo32%20and%20Speccy.rar?dl=0

This starting to get frustrating, especially since my laptop is only about 2-3 months old, and I want to resolve this as soon as possible.

If more information is needed let me know.

Windows for home | Previous Windows versions | Performance and system failures

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  2. Anonymous
    2014-10-20T17:46:56+00:00

    Some your installed software may not be suitable for Windows 7. Please download and run the Windows 7 Upgrade Advisor and upload a copy of the report to your OneDrive as a shared file:

    https://www.microsoft.com/en-gb/download/details.aspx?id=20

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  3. Anonymous
    2014-10-20T15:33:16+00:00

    Jesse

    Please upload a fresh copy of your system information file. Click "start", type 'msinfo32", Click "file" at the top of the page, select "export" and give the file a name and click "save".

    Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.

    After the upload, Run driver verifier (DV) per the instructions in the link below.

    Note: Make sure to read and remember the steps to reset DV in the event of a crash.

    Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

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  4. Anonymous
    2014-10-20T15:06:52+00:00

    Jesse

    The fix was updating the audio driver. MBfilt64.sys.

    The elimination of the Event ID: 10 error was unrelated to the blue screen errors.

    Please do come back here if any further problems arise.

    The audio driver update did not seem to fix it; got another bluescreen error just now

    DMP: https://onedrive.live.com/redir?resid=6858C63B379322D7!112&authkey=!AIDWLarZE54jTcA&ithint=file%2crar

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  5. Anonymous
    2014-10-18T09:31:50+00:00

    Jesse

    The fix was updating the audio driver. MBfilt64.sys.

    The elimination of the Event ID: 10 error was unrelated to the blue screen errors.

    Please do come back here if any further problems arise.

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