Windows Location Provider not working in Win 8.1

Anonymous
2013-10-25T13:29:08+00:00

Hello everyone,

I recently upgraded to Win 8.1 just a week ago. However under Device Manager, I'm seeing warning symbol against the Windows Location provider. It says it is not working. I tried to update the driver, but it says its already up to date. I tried using Here Maps and couple of other apps which use location services, but my location is not correctly determined.

Earlier in windows 8 it used to run perfectly with accurate location. Please help me with this issue. How do I resolve it ?

Any help appreciated.. Thanks..

Windows for home | Previous Windows versions | Apps

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  1. Anonymous
    2014-02-21T16:45:37+00:00

    I have the same issue.  I have tried both of these and also updated the BIOS.  Any other thoughts/fixes/workarounds.  This is super annoying. 

    The event viewer shows that my location was accessed but shows no errors.

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  2. Anonymous
    2014-02-22T08:06:30+00:00

    Hi Brad,

    I would like to know more information about the issue. Please answer the following questions in order to assist you better.

    1. What is the make and model of the computer?
    2. What is the exact error message?
    3. Which version of Windows is installed on the computer?
    4. Were there any recent changes made on the computer prior to the issue?

    Please get back to us with the above information to guide you in the right direction.

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  3. Anonymous
    2014-02-24T14:14:48+00:00

    It's a Dell XPS8300 but the motherboard has been replaced with an AsRock h77 Pro4-M.  I have updated the chipset drivers and updated the computer's bios.  There is no error message, really.  IE and Maxthon say 'geo location failed' in console (but just like a console.log basically, there is no error message/code or anything) and FF shows nothing at all.  Windows event viewer shows that my location has been accessed but shows that there is nothing wrong.  I fear it is perhaps just something with the mobo at this point but would love to not have to RMA it.

    "A program accessed information from a location sensor or default location"  - event viewer

    One thing that is odd though, in Maxthon if I spam click the button on the site that requests the geo it will sometimes work but it is extremely inconsistent and unpredictable

    Win8.1 pro 64bit

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  4. Anonymous
    2014-02-25T14:08:57+00:00

    Hi Brad,

    Thank you for the information.

    I am confused when you say “FF shows nothing at all”. Does it working fine in Firefox or have the same issue?

    I would suggest you to check these settings and see if it helps.

    1. Press Windows key +X.
    2. Click on Control Panel.
    3. Click on Location Settings.
    4. Make sure “Turn on the Windows Location Platform” and “Help improve Microsoft location services” are checked.

    Hope this information helps. If you have any concerns, please let us know.

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  5. Anonymous
    2014-03-05T20:02:20+00:00

    I had the same problem...I followed the steps and now the device is not showing up

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