Windows 7 Updates Fail with error 0x80070057

Anonymous
2014-04-06T20:05:30+00:00

Original Title: Windows 7 Updates Fail

The updates for Microsoft Security Essentials install successfully.  The Security updates and the updates for Windows 7 fail.  I have tried many of the recommendations after reading the discussions.  No network problems have been noted; Fixit finds no problems to be fixed.  I tried the Win update problem detection troubleshooter.  It fixed a few issues but these remain unfixed:  Win Update error ox80070057 (2014-04-06-T-03_27_14p); Problems installing recent updates.  I would appreciate additional suggestions.  Thank you.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

43 answers

Sort by: Oldest
  1. Anonymous
    2014-05-09T15:26:58+00:00

    Marlene

    I suggest you remove Advanced System Care 7. Select Start, Control Panel, Programs and Features, place the cursor on Advanced System Care 7, right click and select Uninstall from the drop down menu. Restart your computer.

    Uninstall FixCleaner. Select Start, Control Panel, Programs and Features, place the cursor on FixCleaner, right click and select Uninstall fropm the dropdown menu. Restart your computer.

    How do I reset Windows Update components? –Run the Fixit in this Article:

    http://support.microsoft.com/kb/971058/en-gb

    Try again to install and run the System Update Readiness tool.

    Log Name:      Application

    Source:        VSS

    Date:          09/05/2014 00:55:19

    Event ID:      12348

    Level:         Warning

    Description:

    Volume Shadow Copy Service warning: VSS was denied access to the root of volume \?\Volume{22f5fa50-a1c5-11e1-8fa3-4ceb42715731}. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

    Operation:

       Removing auto-release shadow copies

       Loading provider

    Solution

    Start, All Programs, Accessories. Right click on Command Prompt select Run as administrator. At the Command Prompt, type icacls  C:\  /grant  system:f and press the ENTER key.

    Log Name:      System

    Source:        Microsoft-Windows-DistributedCOM

    Date:          09/05/2014 13:23:37

    Event ID:      10016

    Level:         Error

    Description:

    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}

     and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B}

     to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

    Solution

    1.    Make sure you’re logged on as an administrator.

    2.    Click Start, type regedit in the Search bar, then click regedit.exe

    3.    In the Registry Editor, press CTRL-F, type {344ED43D-D086-4961-86A6-1106F4ACAD9B} and click “Find Next”.

    4.    The first result is located in HKEY_CLASSES_ROOT\AppID. This is the key we need.

    5.    Right-click the key {344ED43D-D086-4961-86A6-1106F4ACAD9B} in the left sidebar, and then press “Permissions…”

    6.    We first have to change the ownership of the key. The current owner is TrustedInstaller. We have to change the owner to Administrators. Therefor, click Advanced. Then go to the tab Owner, select Administrators, check the box “Replace owner on subcontainers and objects”  and press OK.

    7.    Now that we have changed the ownership to ourself (member of the Administrators group), we can change the permissions on the registry key. In the Permissions window, grant Administrators AND SYSTEM Full Control permissions. Then click OK to confirm the changes. In these 8 steps, we have granted the Administrators and SYSTEM account full permissions to the key HKEY_CLASSES_ROOT\AppID{344ED43D-D086-4961-86A6-1106F4ACAD9B}.

    8.    Verify that in this key, the value of LocalService is IPBusEnum

    9.    Click Start, type Component in the Search box, and then click Component Services

    10.    In the Component Services window, go to Computers –> My Computer –> DCOM Config. Right-click IPBusEnum and click Properties.

    11.    Go to the tab Security. In the Launch and Activate permissions section, select Customize and click Edit.

    12.    Select SYSTEM, select the permissions checkbox “Local Launch”. Then click OK to apply the change.

    13.    Done!

    Source: Paolo123 http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/dcom-error-10016-in-event-viewer-windows-7-home/a320103d-6f77-e011-8dfc-68b599b31bf5

    To eliminate recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

    http://support.microsoft.com/kb/2545227

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-05-11T16:29:35+00:00

    1. Advanced System Care:  Not listed in Programs and Features as had been uninstalled a month or more ago.

    1.  FixCleaner:  Do not have FixCleaner in Programs and Features.  Do not believe I ever installed it.  Do have **SlimCleaner.**I uninstalled it and restarted computer.
    2.  FixIt:  Ran the Fixit.  Tried to install 2 updates.  They failed:  Code 80070490. Help and Support did not help.  Report could not be generated.  Had previously run Fixit on 4-8-14 and 4-16-14 with the same result and same error code.
    3. System Update Readiness Tool:  Tried again to install.  Noted as Windows Update Standalone Installer HotFix for Windows.  Message "Installing HotFix for Windows 6.1 (KB947821" but it never installed.

    Is Solution you cited to be used to correct the problem with inability to install this tool?

    Thank you.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-05-11T16:47:31+00:00

    Marlene

    There are two Solutions provided in my earlier post. One related to Error Event ID: 12348 and the other to Event ID: 10016.

    Advanced System Care:  Not listed in Programs and Features as had been uninstalled a month or more ago.

    See Advanced SystemCare 7   "c:\program files (x86)\iobit\advanced systemcare 7\asctray.exe" /auto         NT AUTHORITY\SYSTEM          Startup             

    And Advanced SystemCare 7  "c:\program files (x86)\iobit\advanced systemcare 7\asctray.exe" /auto         .DEFAULT          Startup             

    ***FixCleaner:  Do not have FixCleaner in Programs and Features. Do not believe I ever installed it.***See Start Menu\Programs\FixCleaner              Public:

    ***System Update Readiness Tool:  Tried again to install. Noted as Windows Update Standalone Installer HotFix for Windows.  Message "Installing HotFix for Windows 6.1 (KB947821" but it never installed.***This is potentially the most serious problem.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-05-12T14:23:26+00:00

    Gerry -

    Before I provide copies of the Logs, I need your feedback on a few things:

    **Advanced System Care:**Went to C Drive.  Showed Iobit Advanced System Care 7 2 bytes file folder.  Deleted.  Went to Program Files.  Under Iobit, found file folders for ASC 5 & 6, Driver Booster, Iobit Malware Fighter.  Deleted ASC 5 & 6 and Iobit Malware Fighter.

    **FixCleaner:**Programs showed empty folder.  Deleted empty folder.  Went into Program Files (x86).  Found FixCleaner 331 kb file folder. Deleted folder.

    Went back to your 5/9 response re two solutions related to Error Event ID: 12348 and Event ID: 10016

    **Re:  Error Event ID: 12348:**Result was "successfully processed 1 file; failed  processing 0 file"

    **Re: Error Event ID 1006:**Proceeded through Step 10 and received Warning (See picture in link below).  Was unsure how to proceed so clicked "No."  When I reached step 11 to select Customize, customize was faded so could not proceed.  What do I need to do?  Thank you.

    http://1drv.ms/1jaosuj

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-05-12T14:45:03+00:00

    Was unsure how to proceed so clicked "No."

    Click Yes.

    Was this answer helpful?

    0 comments No comments