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Original Title: Windows 7 Updates Fail
The updates for Microsoft Security Essentials install successfully. The Security updates and the updates for Windows 7 fail. I have tried many of the recommendations after reading the discussions. No network problems have been noted; Fixit finds no problems to be fixed. I tried the Win update problem detection troubleshooter. It fixed a few issues but these remain unfixed: Win Update error ox80070057 (2014-04-06-T-03_27_14p); Problems installing recent updates. I would appreciate additional suggestions. Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What have I missed doing?
Responded to this suggestion!
The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location: •%SYSTEMROOT%\Logs\CBS\CheckSUR.log
•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
The system root is normally C.
Please upload a copy of these logs to your OneDrive as shared files and post a link here.
For help with Sky Drive see paragraph 9.3:
O.K. I stopped Windows Update Service. I found the Windows folder. I clicked on it and found the Software Distribution folder. I clicked on it and found the Download file folder. I renamed it download.old. I restarted Windows Update Services. I restarted computer. I tried to install updates. They failed. What have I missed doing? Thank you.
The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location: •%SYSTEMROOT%\Logs\CBS\CheckSUR.log
•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
The system root is normally C.
Please upload a copy of these logs to your OneDrive as shared files and post a link here.
For help with Sky Drive see paragraph 9.3:
Hi,
Press Windows key + R to get the run window. In the services window you need to stop the Windows Update service. Once this is done using Windows Explorer you need to navigate to “C:\Windows\SoftwareDistribution\Download” and rename the download folder to download.old.
Once this is done, open the services window one more time to start the Windows Update service. After this
once and for all restart the computer to check update install status.
Thank you.
Thank you for your reply.
I have no "run" command so at Start I typed cmd. At prompt I typed services.msc. A box surfaced with the heading "User Account Control," with a program named "Microsoft Management Console," asking if I will allow program to make changes to computer. I clicked "yes," A list of services appears. There is no folder listed as Windows\SoftwareDistributionDownload. I did a search on my computer and I could not find this folder.
