Windows 7 Updates Fail with error 0x80070057

Hello Marlenelichtenstadter,

Thank you for keeping us updated about the issue.

According to the error message which you receive, I would suggest you to try the steps mentioned in the following Microsoft article and see if it helps.

Windows Update error 80070490

http://windows.microsoft.com/en-us/windows/windows-update-error-80070490#1TC=windows-7

Error code 0x80070490 when you use Windows Update or Microsoft Update to install updates

http://support.microsoft.com/kb/958044/en-us

Hope this would do the trick. If issue still persists, post back with current status of your computer and result of proposed suggestions, we will be happy to assist you.

Thank you.

I feel as though I am running in circles, and that there is no solution to this problem.  I believe I have previously tried or attempted to try every suggestion mentioned here and elsewhere:

Method 1:  Run Troubleshooter to Fix Problem:

Again ran troubleshooter.  Same Results. " Problems found and not fixed: OX80070057 (2014-04-08-7-07_3-_09P): Problems Installing Recent Updates; Detected:  Check for missing or corrupt files"

Method 2: Reset Win Components.   Run MS FixIt:

Had run several times.  Ran again:  "online search for updates ran successfully.  Restart WinUpdate and check for updates."  Error code: 80070490 (Went to "Get Help" with this code.  Could not activate MS Help & Support.

Method 3:

service pack installation for users?  No

manually tried to install 14 updates, 12 succeeded; 2 failed (Code 80070490):  Security Update KB2705219; Update for Win & KB2647753 (tried to download "roll-up" . Validation tool could not run

Under Registry Editor, Could not find Registry Key or Sub-key for back-up.

Thank you in advance for further suggestions.

Hello Marlenelichtenstadter,

Thank you for providing a detailed information on your issue. I appreciate the step-by-step troubleshooting and the pains you took to resolve your issue. However, there are a few more steps that we can try to diagnose the root cause and check your system health, in order to fix the issue permanently.

As per the description which you have posted in your post seems that you are unable to install the updates, this problem may occur if one or more of the following conditions are true:

1. The Windows Update database is corrupted.
2. Antivirus software is configured to scan the %Windir%\SoftwareDistribution folder.
3. The Background Intelligent Transfer Service (BITS) service does not receive a content link header.
4. A required system file is registered incorrectly.

Try the below methods and check if it helps.

Method 1

If I am not wrong you had tried the below Windows Update troubleshooter to fix your problem and if this is not the same link then try to run the troubleshooter.

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-in/windows7/open-the-windows-update-troubleshooter

Method 2

Step 1

If issue still persists I would suggest you to reset Windows Update components and for that try to run the fixit provided in the following article. If you had already tried the same fixit before I would request you to run the fixit again.

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058/en-us#LetMeFixItMyselfAlways

Step 2

Try to follow the steps provided in the following Microsoft Article and check if it helps.

Troubleshoot problems with installing updates

http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

Method 3

If after performing both steps issue persists try to follow the different steps provided in different methods of following Microsoft article.

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

http://support.microsoft.com/kb/2509997

Registry disclaimer : This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

You can use the following link in order to back up and restore the registry in Windows: http://support.microsoft.com/kb/322756/

Important:

While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Hope this helps. If issue still persists, post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Thank you.