App Troubleshooter shows: Service registration is missing or corrupt and Windows Store configuration may be damaged

Anonymous
2014-07-16T13:42:07+00:00

I tried to troubleshoot and Windows 8.1 Apps because my apps don't run well after upgrading to Windows 8.1, here's the result

PrintWindows Store Apps Publisher details 

Issues found 

Service registration is missing or corruptService registration is missing or corrupt Not fixed Not Fixed 

Reset service registration Completed 

Windows Store configuration may be damagedWindows Store configuration may be damaged Detected Detected 

Re-register Windows Store Completed 

Display adapter drivers might be out-of-dateDisplay adapter drivers might be out-of-date Detected Detected 

Check for updated display adapter drivers Completed 

Windows Store cache may be damagedWindows Store cache may be damaged Fixed Fixed 

Reset and open Windows Store Completed 

Potential issues that were checked 

AppReadiness folder is missingAppReadiness folder is missing Issue not present  

Protected audio is turned offProtected audio is turned off Issue not present  

Folders required for Automatic Update are missingFolders required for Automatic Update are missing Issue not present  

Some security settings are missing or have been changedSome security settings are missing or have been changed

Some apps might not have access to required resources Issue not present  

Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present  

Check for missing or corrupt filesCheck for missing or corrupt files Issue not present  

Microsoft account requiredMicrosoft account required Issue not present  

Your system administrator has turned off some settingsYour system administrator has turned off some settings Issue not present  

Common picture and video file formats aren't registeredCommon picture and video file formats aren't registered Issue not present  

You are not connected to the InternetYou are not connected to the Internet

You must be connected to the Internet to sync your settings. Issue not present  

Temporary Internet files location has changedTemporary Internet files location has changed Issue not present  

User Account Control has been disabledUser Account Control has been disabled Issue not present  

Issues found Detection details 

6 Service registration is missing or corrupt Not fixed Not Fixed 

Reset service registration Completed 

6 Windows Store configuration may be damaged Detected Detected 

Re-register Windows Store Completed 

6 Display adapter drivers might be out-of-date Detected Detected 

Check for updated display adapter drivers Completed 

6 Windows Store cache may be damaged Fixed Fixed 

Reset and open Windows Store Completed 

Potential issues that were checked Detection details 

 AppReadiness folder is missing Issue not present  

 Protected audio is turned off Issue not present  

 Folders required for Automatic Update are missing Issue not present  

 Some security settings are missing or have been changed Issue not present  

Some apps might not have access to required resources 

 Some security settings are missing or have been changed Issue not present  

 Check for missing or corrupt files Issue not present  

 Microsoft account required Issue not present  

 Your system administrator has turned off some settings Issue not present  

 Common picture and video file formats aren't registered Issue not present  

 You are not connected to the Internet Issue not present  

You must be connected to the Internet to sync your settings. 

 Temporary Internet files location has changed Issue not present  

 User Account Control has been disabled Issue not present  

Detection details Expand 

InformationalService Status 

Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.  

Collection information 

Computer Name:  NIEVES 

Windows Version: 6.3 

Architecture: x64 

Time: Wednesday, July 16, 2014 9:35:03 PM 

Publisher details Expand 

Windows Store Apps 

Troubleshoot problems that may prevent Windows Store Apps from working properly 

Package Version: 3.0.1.20140709 

Publisher: Microsoft Corporation 

Background Intelligent Transfer Service 

Find and fix problems that may prevent background downloads from working 

Package Version: 1.2.1.20140627 

Publisher: Microsoft Corporation 

Protected Audio 

Find and fix problems described in KB2777760 

Package Version: 1.0 

Publisher: Microsoft Corporation 

WHAT CAN I DO TO FIX THIS?

Original Title: App Problems

Windows for home | Previous Windows versions | Microsoft Store

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Answer accepted by question author
Anonymous
2014-07-23T11:23:40+00:00

Hello Roice,

Thank you for keeping us updated on the issue.

I would suggest you to try the following steps:

Refer the dp1985 replied on October 19, 2013

http://answers.microsoft.com/en-us/windows/forum/windows8_1-winapps/impossible-to-get-rid-of-ms-resource-apps-that/b4515b5d-66f6-4926-abf7-ee25fb7d1175

Also see Troubleshoot problems with an app

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

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  1. Anonymous
    2015-12-31T20:50:20+00:00

    Just a right click of the mouse

    I have repeatedly had this corruption occur with windows 10 apps. Currently netflix won't launch, update, or uninstall. This is after a clean installation. I am SO TIRED OF FORMATTING. This is an insane joke at this point. I have reset my computers over 12 times due to so many registration issues. Nothing listed online has solved my problems, so I just keep formatting and hoping it'll be ok, and it is for a few days, then another thing screws up. It's not a hard drive problem, these issues occur on multiple computers.

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  2. Anonymous
    2015-11-02T02:17:23+00:00
    1. I ran sfc /scannow. It said that it found some missing or corrupted files and repaired them.
    2. I have cleared the Store cache about 10 times but I did it again.
    3. Rajesh, you neglected to tell us how to do a coy and paste at the Command prompt. The normal way doesn't work (namely Cntrl-C to copy and Cntrl-V to paste). What are the copy and paste conventions for the Command Prompt? Not all of us are coders.

    Charlotte Wolter

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  3. Anonymous
    2015-11-01T19:08:41+00:00

    Rajesh,

    It would have been helpful if you told people that they should be sure that they are in the root directory by typing

    cd . Many people don't know about this. The System File Checker runs only when in the root directory.

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  4. Anonymous
    2015-10-17T16:40:47+00:00

    Hi Roice,

    Thank you for asking your query on this forum. We are glad to assist you with this issue.

    It would be great if you can explain the issue in detail. Please answer these questions to assist you better.

    1. When exactly do you face the issue with the Windows 8.1 App? Is it a) as soon as you launch it or b) when you work on it?
    2. Do you get any error message or code when you face this issue with the apps?
    3. Are you able to open the Windows Store on the computer?
    4. Do you have any third party security program installed on the computer?
    5. Apart from running the Apps Troubleshooter, did you try any other troubleshooting methods on the computer?

    I would suggest you to try the following methods and check if that helps. Let us first check if this issue is caused by any corrupted system files on the computer. To check this, run the SFC Scan and let us know the result.

    Method 1: Run an SFC Scan

    The “sfc /scannow” command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

    a) Press “Windows Logo” + “X” keys on the keyboard and select “Command Prompt (Admin)” from that menu.

    b) On the command prompt window, type the following command, and then press “Enter”

    sfc /scannow

    c) Follow the on-screen instructions and complete the scan.

    For more information, you may refer to the article given below:

    ***Use the System File Checker tool to repair missing or corrupted system files***

    Please let us know the scan result.

    Now, check if you are able to open the Windows Store on the computer. If not, then try the next method.

    Method 2: Clear the Store Cache

    You may try these steps to clear the Store cache and check if that helps:

    a) Press the “Windows Logo” + “R” keys on the keyboard.

    b) Type “wsreset.exe” and press “Enter”.

    c) Reboot the computer and then check if you are able to open the Windows Store and all the other apps on the computer.

    If that doesn’t help, then you may try re-registering the Windows Store App by following the instructions given below and check if that helps.

    Method 3: Re-register the Windows Store App

    To re-register, please try these steps:

    a) Press “Windows Logo” + “Q” keys on the keyboard and type “cmd” in the search box.

    b) Right click on the “Command Prompt” icon from the search results and select “Run as administrator”

    c) On the command prompt window, copy and paste the following command, and then press “Enter”

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    d) Check the result displayed on the command prompt window.

    e) If it was successfully processed, then type “Exit” and press “Enter”.

    Please get back to us with the results.

    Having the same problem with Windows 10 store app.

    Ran the above steps and received this error message:

    Microsoft Windows [Version 10.0.10240]

    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    Add-AppxPackage : Cannot find path 'C:\WINDOWS\WinStore\AppxManifest.xml'

    because it does not exist.

    At line:1 char:1

    • Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\Win ... 
    •

        + CategoryInfo          : ObjectNotFound: (C:\WINDOWS\WinStore\AppxManifes

       t.xml:String) [Add-AppxPackage], ItemNotFoundException

        + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManag

       er.Commands.AddAppxPackageCommand

    C:\WINDOWS\system32>

    Can anyone help fix this?

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