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I tried to troubleshoot and Windows 8.1 Apps because my apps don't run well after upgrading to Windows 8.1, here's the result
PrintWindows Store Apps Publisher details
Issues found
Service registration is missing or corruptService registration is missing or corrupt Not fixed Not Fixed
Reset service registration Completed
Windows Store configuration may be damagedWindows Store configuration may be damaged Detected Detected
Re-register Windows Store Completed
Display adapter drivers might be out-of-dateDisplay adapter drivers might be out-of-date Detected Detected
Check for updated display adapter drivers Completed
Windows Store cache may be damagedWindows Store cache may be damaged Fixed Fixed
Reset and open Windows Store Completed
Potential issues that were checked
AppReadiness folder is missingAppReadiness folder is missing Issue not present
Protected audio is turned offProtected audio is turned off Issue not present
Folders required for Automatic Update are missingFolders required for Automatic Update are missing Issue not present
Some security settings are missing or have been changedSome security settings are missing or have been changed
Some apps might not have access to required resources Issue not present
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present
Microsoft account requiredMicrosoft account required Issue not present
Your system administrator has turned off some settingsYour system administrator has turned off some settings Issue not present
Common picture and video file formats aren't registeredCommon picture and video file formats aren't registered Issue not present
You are not connected to the InternetYou are not connected to the Internet
You must be connected to the Internet to sync your settings. Issue not present
Temporary Internet files location has changedTemporary Internet files location has changed Issue not present
User Account Control has been disabledUser Account Control has been disabled Issue not present
Issues found Detection details
6 Service registration is missing or corrupt Not fixed Not Fixed
Reset service registration Completed
6 Windows Store configuration may be damaged Detected Detected
Re-register Windows Store Completed
6 Display adapter drivers might be out-of-date Detected Detected
Check for updated display adapter drivers Completed
6 Windows Store cache may be damaged Fixed Fixed
Reset and open Windows Store Completed
Potential issues that were checked Detection details
AppReadiness folder is missing Issue not present
Protected audio is turned off Issue not present
Folders required for Automatic Update are missing Issue not present
Some security settings are missing or have been changed Issue not present
Some apps might not have access to required resources
Some security settings are missing or have been changed Issue not present
Check for missing or corrupt files Issue not present
Microsoft account required Issue not present
Your system administrator has turned off some settings Issue not present
Common picture and video file formats aren't registered Issue not present
You are not connected to the Internet Issue not present
You must be connected to the Internet to sync your settings.
Temporary Internet files location has changed Issue not present
User Account Control has been disabled Issue not present
Detection details Expand
InformationalService Status
Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.
Collection information
Computer Name: NIEVES
Windows Version: 6.3
Architecture: x64
Time: Wednesday, July 16, 2014 9:35:03 PM
Publisher details Expand
Windows Store Apps
Troubleshoot problems that may prevent Windows Store Apps from working properly
Package Version: 3.0.1.20140709
Publisher: Microsoft Corporation
Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version: 1.2.1.20140627
Publisher: Microsoft Corporation
Protected Audio
Find and fix problems described in KB2777760
Package Version: 1.0
Publisher: Microsoft Corporation
WHAT CAN I DO TO FIX THIS?
Original Title: App Problems
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Roice,
Thank you for keeping us updated on the issue.
I would suggest you to try the following steps:
Refer the dp1985 replied on October 19, 2013
Also see Troubleshoot problems with an app
http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app
Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
Thank you.
Hi Roice,
Thank you for asking your query on this forum. We are glad to assist you with this issue.
It would be great if you can explain the issue in detail. Please answer these questions to assist you better.
I would suggest you to try the following methods and check if that helps. Let us first check if this issue is caused by any corrupted system files on the computer. To check this, run the SFC Scan and let us know the result.
Method 1: Run an SFC Scan
The “sfc /scannow” command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
a) Press “Windows Logo” + “X” keys on the keyboard and select “Command Prompt (Admin)” from that menu.
b) On the command prompt window, type the following command, and then press “Enter”
sfc /scannow
c) Follow the on-screen instructions and complete the scan.
For more information, you may refer to the article given below:
***Use the System File Checker tool to repair missing or corrupted system files***
Please let us know the scan result.
Now, check if you are able to open the Windows Store on the computer. If not, then try the next method.
Method 2: Clear the Store Cache
You may try these steps to clear the Store cache and check if that helps:
a) Press the “Windows Logo” + “R” keys on the keyboard.
b) Type “wsreset.exe” and press “Enter”.
c) Reboot the computer and then check if you are able to open the Windows Store and all the other apps on the computer.
If that doesn’t help, then you may try re-registering the Windows Store App by following the instructions given below and check if that helps.
Method 3: Re-register the Windows Store App
To re-register, please try these steps:
a) Press “Windows Logo” + “Q” keys on the keyboard and type “cmd” in the search box.
b) Right click on the “Command Prompt” icon from the search results and select “Run as administrator”
c) On the command prompt window, copy and paste the following command, and then press “Enter”
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
d) Check the result displayed on the command prompt window.
e) If it was successfully processed, then type “Exit” and press “Enter”.
Please get back to us with the results.
a) b. when I work on it
b) no I didn't face any issues or error codes
c) yes I can open the windows store
d) I have a third party antivirus program (360 Total Security)
e) I tried the Microsoft Accounts Troubleshooter
And None of these methods fix the problem
Hi Roice,
Thank you so much for getting back to us with the additional information.
I would request you to provide the answers to the other questions that I had asked in the previous post. Also, try all the given troubleshooting steps and let us know the status of the issue.
If the issue persists, we’ll be glad to assist you further.
This actually happens, after I upgraded to Windows 8.1 some apps in Apps View in Start Screen has the name of like ms-resource..... and it is in ERROR even if the apps can open, and the tiles of these apps doesn't have the option "Turn live tile on/off"
