Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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  1. Anonymous
    2013-11-03T03:24:44+00:00

    My details:

    Time of this report: 11/3/2013, 01:56:15

    Machine name: DREWS-TOSHIBA

    Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

    Language: English (Regional Setting: English)

    System Manufacturer: TOSHIBA

    System Model: Satellite L750

    BIOS: InsydeH2O Version 03.60.452.40

    Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

    Memory: 8192MB RAM

    Available OS Memory: 8174MB RAM

    Page File: 3605MB used, 12760MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    DxDiag Version: 6.02.9200.16384 64bit Unicode

    I have tried all of the tips from the other posts and nothing works. I do not get the 8.1 Update displaying in the Store.

    I do not have a volume licence.

    Another problem - for several months now, I have not been able to successfully install ANY Windows Updates. They ALWAYS fail. So I cannot install any of the recommended updates. I have tried all of the trouble shooting for Windows Updates, but nothing has worked. Somehow I think the Media Center install/licence has something to do with this. Media Center has never workled for me since I inbstalled it. I was hoping the 8.1 Update would cure the ills with my existing Windows 8.0, but I can't access this update. It seems like a "Catch-22" situation. Please help me - anyone !

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  2. Anonymous
    2013-11-03T13:10:18+00:00

    @Profrockster,

    Firstly before you update your system to 8.1

    I would strongly suggest you gain a solid foundation on which to build up from. Basically by strengthening your core operating system first with a "Refresh/Reset" (I would use Reset and Keep Nothing) as you say you have so many errors/issues namely Windows Update. (just remember to perform complete back before) It has been said, that if the user's system is in need of updates before installing 8.1 the 8.1 update will not show. Once you have your core "foundations set" system sorted you will be able to test this. After you have completed steps if you still don't see the update via the Store. See if you can use Internet Explorer to go to Windows.com where the update is clearly promoted (must be on an administrators account to perform update) and select the option "Get this now" which will take you to the Store for download. Please, again before you install Run the Upgrade Advisor first to give you a heads up of any issue's. (also make a full inventory of your drivers to assist in locating new versions from manufactures)

    Hope this helps.

    Have a great day!

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  3. Anonymous
    2013-11-03T14:22:38+00:00

    Hi Profrockster if I do this will it work

    Internet Explorer to go to Windows.com where the update is clearly promoted (must be on an administrators account to perform update) and select the option "Get this now" which will take you to the Store for download. Please, again before you install Run the Upgrade Advisor first to give you a heads up of any issue's. (also make a full inventory of your drivers to assist in locating new versions from manufactures)

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  4. Anonymous
    2013-11-03T14:54:58+00:00

    Hi Profrockster if I do this will it work

     

     

     

    Internet Explorer to go to Windows.com where the update is clearly promoted (must be on an administrators account to perform update) and select the option "Get this now" which will take you to the Store for download. Please, again before you install Run the Upgrade Advisor first to give you a heads up of any issue's. (also make a full inventory of your drivers to assist in locating new versions from manufactures)

    @AC100_755

    Instead of just limiting your skill to using the copy and paste feature, from my previous posting to Profrockster (see page 16). Why not just go to the site yourself and select the link to see.

    Have a great day!

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