Windows 8.1 Update is not appearing in the Windows Store

Anonymous

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons. You can find more details here on why you may not be seeing the Windows 8.1 update.

You may be running an edition of Windows 8 that doesn’t support the update from the Store.

a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro. You must speak to your system administer to learn how to update.

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

Open the run dialog box by using the Windows Key + R
Type the following and press enter slmgr.vbs /dli
You will see a window titled Windows Script Host.
On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC). If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade.

c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact. To install the update, you need to use media obtained through those programs.

You have not installed all pending Windows Updates. You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.

You may also attempt an automated fix by running the Windows Update troubleshooter

You need to sync your App License; you can do this by:

On the Start screen, tap or click Store to open the Windows Store.
Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates
Tap or click Sync licenses

The Windows Store Catalog is not refreshing correctly.

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter. Reboot and check the Windows Store again.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

0 comments

257 additional answers

Anonymous

2013-10-22T20:10:21+00:00

System Information

Time of this report: 10/22/2013, 21:51:54

       Machine name: GURPREET-CARINA

   Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

           Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

       System Model: HP Pavilion g6 Notebook PC

               BIOS: InsydeH2O Version 03.61.01F.66

          Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

             Memory: 4096MB RAM

Available OS Memory: 4044MB RAM

          Page File: 2003MB used, 2552MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.02.9200.16384 64bit Unicode
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T20:47:09+00:00

I'm really struggling to get this in place.

After I reset the computer to factory settings - it seems like I've missed something!

When and enter the dialog (widows key + R) and type "slmgr.vbs / dli" The report, dont tell me info I need.

There is no space between / and dli it should be "slmgr.vbs /dli"

What does it say?
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T20:57:42+00:00
Hi

Hope I can help u guys as I had the same problem. I sorted it by doing the following:
1. Swipe in from the right edge of the screen, then tap Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search.) 2. Enter command prompt in the search box. 3. In the list of results, swipe down on or right-click Command Prompt, then tap or click Run as administrator. 4. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command:
```
DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth
```
1. To close the Administrator: Command prompt window, type Exit, then press Enter.
2. Run Windows Update again.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T21:27:21+00:00

Windows 8.1 update not available in store. KB2871389 reports "does not apply to this machine". KB2802618 installs repeatedly even though it shows as being installed. KB2822241 fails to install repeatedly even though it shows as being installed and update repeatedly shows it as needing to be installed. KB2822241 will not uninstall.

DxDiag reports:

System Information

Time of this report: 10/22/2013, 14:13:43

       Machine name: THARK

   Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)

           Language: English (Regional Setting: English)

System Manufacturer: LENOVO

       System Model: R9WYLF6

               BIOS: G4ET95WW (2.55 )

          Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

             Memory: 4096MB RAM

Available OS Memory: 3914MB RAM

          Page File: 1849MB used, 10257MB available

        Windows Dir: C:\windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.02.9200.16384 64bit Unicode
Was this answer helpful?

0 comments No comments