Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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  1. Anonymous
    2013-10-21T22:13:47+00:00

    I am Still having this issue...

    Time of this report: 10/21/2013, 17:11:23

    Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)

    Language: English (Regional Setting: English)

    System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

    System Model: 530U3BI/530U4BI/530U4BH

    BIOS: Phoenix SecureCore-Tiano(tm) NB Version 2.1 05XK

    Processor: Intel(R) Core(TM) i5-2467M CPU @ 1.60GHz (4 CPUs), ~1.6GHz

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  2. Anonymous
    2013-10-21T22:30:20+00:00

    I am Still having this issue...

    Time of this report: 10/21/2013, 17:11:23

    Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)

    Language: English (Regional Setting: English)

    System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

    System Model: 530U3BI/530U4BI/530U4BH

    BIOS: Phoenix SecureCore-Tiano(tm) NB Version 2.1 05XK

    Processor: Intel(R) Core(TM) i5-2467M CPU @ 1.60GHz (4 CPUs), ~1.6GHz

    Hi Can you confirm the result of the steps above to determine if you have a volume or retail version?

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  3. Anonymous
    2013-10-21T22:56:29+00:00

    Jason,

    It may take two or three attempts after copy/paste the link and selecting update button from Store.  Please note you should see in green in upper right of Store, "Installing Windows 8.1 update" but no other indications the download is working.  If you then click on "Installing Windows 8.1 update" a status bar will clearly show progress of the update.

    So last night I went to bed thinking nothing worked.  However, I left my PC running and when I woke up it was off, so I powered it back on and to my surprise it booted to 8.1.  SUCCESS!  I guess the link to the windows store had worked all along. I just didn't see any evidence of it actually downloading.

    Thanks for the help!

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  4. Anonymous
    2013-10-21T23:00:38+00:00

    it is a Retail Version, and unsuccessfully tried all steps. 

    But actually got it to download with another method. Went to Microsoft's upgrade Windows with product key only site (http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only) I started with the Current version Windows 8, once it started downloading I Closed out of the Install then downloaded the Upgrade for Windows 8.1 and it booted right up and downloaded. But still have yet to solve the problem with the Store not displaying the update for 8.1.

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