Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

Was this answer helpful?

5 people found this answer helpful.
0 comments

257 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-01-12T15:09:14+00:00

    I have a new Windows 8 machine and I couldn't see the 8.1 upgrade in the Store.  I uninstalled update  KB2871389.  Rebooted and reinstalled Windows Update  KB2871389.  That worked and I am now downloading the Windows 8.1 upgrade from the Store app.

     

    Thank you to all who suggested the fix,

    This is what I just did and it worked like a charm .. currently downloading as we speak from the store.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-01-07T15:42:31+00:00

    Admittedly, Apples are constructed more with the preferences of the totally helpless, totally ignorant user in mind.  However, even most of those users, generally small children and the drug-addled, when they are unable to solve a problem with their units (and the few Apple products I own, mostly iPods, have frequent issues), have the residual cleverness to call user support for help.

    Why not try that first and see if your problem may be surmountable.  Mine were.  They respond quickly and pleasantly.  In the USA, that support number is 877-254-4698.  If you are located elsewhere, the phone number for support is listed on the web page located at http://support.microsoft.com/gp/esd-support-phone-numbers .

    Sorry about the snide tone, but members of the Cult of the Applites bring it out in me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-01-07T08:33:40+00:00

    Tried everyone and nothing is working to update it to 8.1 This is the worst thing ever created. Far worse than any apple laptop I've used. I have no choice but to return this and switch to apple. It's really upsetting because I was hooked on windows specially windows7

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-01-06T00:04:39+00:00

    I managed to solve the issue by simply making sure my pc was fully up to date and when I did this the windows 8.1 showed up in my store plus a lot of other problems were solved. I didn't realise that my pc wasn't up to date until I went to settings, change pc settings then went to windows update and clicked check updates then its just the matter of installing them. I really hope this helps some of you because this was a problem that made me think of getting a new pc.

    Was this answer helpful?

    0 comments