Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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  1. Anonymous
    2013-10-20T20:55:46+00:00

    Hi folks, I'm having the same issue. 

    I have been trying multiple things including all the steps enumerated here and even resetting the OS. No luck for me so far. 

    Time of this report: 10/20/2013, 12:48:09

    Operating System: Windows RT 8.1 Preview 32-bit (6.3, Build 9431) (9431.winmain_bluemp.130615-1214)

    Language: English (Regional Setting: English)

    System Manufacturer: Microsoft

    System Model: Surface with Windows RT

    BIOS: v3.30.500

    Processor: NVIDIA(R) TEGRA(R) 3 Quad Core CPU (4 CPUs), ~1.3GHz

    Memory: 2048MB RAM

    Available OS Memory: 1998MB RAM

    Page File: 1083MB used, 2082MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    DxDiag Version: 6.03.9431.0000 32bit Unicode

    Please let me know if you need something else from me. I have been using windows 8.1 on my desktop and i simply love it. I'm looking forward to have it on my RT too :)

    Henrique

    HI Henrique - It looks like you have the Preview.   YOu will need to follow the instructions above for that.

    Hope that gets you going.

    Bill

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  2. Anonymous
    2013-10-20T20:16:54+00:00

    Hi folks, I'm having the same issue. 

    I have been trying multiple things including all the steps enumerated here and even resetting the OS. No luck for me so far. 

    Time of this report: 10/20/2013, 12:48:09

    Operating System: Windows RT 8.1 Preview 32-bit (6.3, Build 9431) (9431.winmain_bluemp.130615-1214)

    Language: English (Regional Setting: English)

    System Manufacturer: Microsoft

    System Model: Surface with Windows RT

    BIOS: v3.30.500

    Processor: NVIDIA(R) TEGRA(R) 3 Quad Core CPU (4 CPUs), ~1.3GHz

    Memory: 2048MB RAM

    Available OS Memory: 1998MB RAM

    Page File: 1083MB used, 2082MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    DxDiag Version: 6.03.9431.0000 32bit Unicode

    Please let me know if you need something else from me. I have been using windows 8.1 on my desktop and i simply love it. I'm looking forward to have it on my RT too :)

    Henrique

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  3. Anonymous
    2013-10-20T20:13:58+00:00

    I tried everything, but it didn't work. My system info:

    Operating System: Windows 8 Pro 32-bit (6.2, Build 9200) (9200.win8_gdr.130708-1504)

    Language: Portuguese (Regional Setting: Portuguese)

    System Manufacturer: Sony Corporation

    System Model: VGN-FZ21Z

    BIOS: Ver 1.00PARTTBL

    Processor: Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz (2 CPUs), ~2.2GHz

    Memory: 2048MB RAM

    Available OS Memory: 2046MB RAM

    Page File: 1681MB used, 2413MB available

    Windows Dir: C:\Windows

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

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  4. Anonymous
    2013-10-20T19:10:56+00:00

    There are several reasons why you might not see the Windows 8.1 Update in the Windows Store, if  you are having trouble finding Windows 8.1, please review each item below and verify it does not apply to you.  After running through the list and the steps below you still are not seeing Windows 8.1 update in the Store, we would like you to post a reply in this thread with the following information at the bottom.  Some of this information is also Detailedhere

    1.      If you are running the Preview version of Windows 8.1,you should go here and follow the instructions to start the install process

    2.      Ensure you have installed all pending Windows Updates.  

    3.      If you are running a Windows Enterprise Edition or Volume License version of Windows Pro you must speak to your system administer about how to update

    4.      If you are using a Multiple Activation Product Key through a Commercial or MSDN contact, you must run update using media obtained through those programs

    5**.**Note if you are running Windows RT you should please check **this post**

     

    Microsoft is aware the following can also cause the update to not appear in the Windows Store or may assist with resolution

    6.      If update KB 2871389 is installed.   First try uninstalling then check for updates again and reinstall it    

    7.      The Windows Store Catalog is not refreshing correctly.  To correct this press Windows and R key together to open run box, type WSReset.exe and hit Enter   then reboot and check the Windows Store

    8.    If you are having issues with installing Windows Update we recommend you post for help with that issue.    You may also attempt an automated fix by running the Windows Update troubleshooter here

    9. Sync your  App License:

    • On the Start screen, tap or click Store to open the Windows Store.
    • Swipe in from the right edge of the screen, and then tap Settings.

    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

    • Tap or click App updates.
    • Tap or click Sync licenses.

    10.  There are reports from some in this scenario  that once they run the Upgrade Assistant for 8.1  they are able to begin the update

    http://windows.microsoft.com/en-ca/windows-8/upgrade-assistant-download-online-faq

     

    If none of these are the cause of your issue, please post that you are still having the problem and the following information from the dxdiag tool

    Win Key + R, run dxdiag, and report the following:

    Time of this report: 10/19/2013, 12:36:12

    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.130913-2141)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire 8951G

    BIOS: InsydeH2O Version V1.13  

    Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

     

    We continue to investigate.  Thank you for your help,

    I tried the above link but it still says you cant download windows from here.. go to app. store and theres no update for windows 8.1. its so funny..

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