Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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  1. Anonymous
    2013-10-21T00:26:16+00:00

    I cannot get KB2871389  to install as well, receiving the same "Not applicable to this computer", and I, as well am running Win8 X64 Pro.

    Did you make sure you downloaded the correct architecture?

    On the download page, you should see a x86 and x64 version of the update.  Make sure you download the right one.  Based on the configuration you described, it should be the x64 version of the update that you would need.

    Yes, I did download and run the x64 version many times, and was always met with the same result: "Not applicable to this computer", and have tried EVERY possible fix that seems to works for many people. I am on a retail copy of Win8 Pro, as well, not a volume license.

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  2. Anonymous
    2013-10-21T00:13:43+00:00

    System Information

    Time of this report: 10/20/2013, 20:11:56

           Machine name: <REMOVED>

       Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)

               Language: English (Regional Setting: English)

    System Manufacturer: Acer          

           System Model: Aspire 7741                   

                   BIOS: Ver 1.00PARTTBL

              Processor: Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz (2 CPUs), ~2.0GHz

                 Memory: 4096MB RAM

    Available OS Memory: 3764MB RAM

              Page File: 2466MB used, 2898MB available

            Windows Dir: C:\WINDOWS

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

     System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.02.9200.16384 64bit Unicode

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  3. Anonymous
    2013-10-21T00:12:48+00:00

    Hi Everyone,

    Thanks very much for providing all this information.   I’ve been following up with  several of you individually with respect to system information and it appears that most of those that have replied have installed with a Volume License key.   As mentioned in this article if you are using that you won’t be able to update via the Store.  

    If you are using a version purchased individually ( at retail, or that came with the PC when you bought it)  I recommend you check to confirm this using the following command.   If you know you are using a Volume License you can skip to that section below

    1.   Open the run dialog box: Windows Key + R

    2.   Type the following and press enter   slmgr.vbs /dli

    3.   You will see a window titled Windows Script Host.  

    1.   On the first line you should see either  “RETAIL channel” or “Volume Channel”

    If it says “Volume” you won’t be able to get it through the store and will need to use the method below

    Volume License: If you are running a Volume License then you should talk to your System administrator about their plans for rolling out this update.  If you are the system administrator or the person responsible for your  companies Computers you should refer to **this article******for information on how  to upgrade.  If you are using Windows 8 with a Volume license you will only be able to update the system using media obtained using your companies Volume License agreement through the Volume Licensing Service Center (VLSC).

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  4. Anonymous
    2013-10-20T21:31:47+00:00

    Time of this report: 10/19/2013, 20:20:46

     Machine name: CoolGuy-PC

     Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

     Language: English (Regional Setting: English)

    System Manufacturer: HP-Pavilion

     System Model:HP-Pavilion

     BIOS: Phoenix - AwardBIOS v6.00PG

     Processor: AMD Athlon(tm) X2 Dual Core Processor BE-2300 (2 CPUs), ~1.9GHz

     Memory: 4096MB RAM

    Available OS Memory: 4094MB RAM

    Page File: 1441MB used, 6237MB available

    Windows Dir: C:\Windows

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

     DWM DPI Scaling: Disabled

    DxDiag Version: 6.02.9200.16384 64bit Unicode

    I reinstalled my pc with clean install, installed all updates, and tried all the instructions above but still NOwindows 8.1 upgrade on Store......

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