Windows 8.1 Update is not appearing in the Windows Store

Anonymous

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons. You can find more details here on why you may not be seeing the Windows 8.1 update.

You may be running an edition of Windows 8 that doesn’t support the update from the Store.

a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro. You must speak to your system administer to learn how to update.

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

Open the run dialog box by using the Windows Key + R
Type the following and press enter slmgr.vbs /dli
You will see a window titled Windows Script Host.
On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC). If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade.

c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact. To install the update, you need to use media obtained through those programs.

You have not installed all pending Windows Updates. You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.

You may also attempt an automated fix by running the Windows Update troubleshooter

You need to sync your App License; you can do this by:

On the Start screen, tap or click Store to open the Windows Store.
Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates
Tap or click Sync licenses

The Windows Store Catalog is not refreshing correctly.

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter. Reboot and check the Windows Store again.

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Answer accepted by question author

Anonymous

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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257 additional answers

Anonymous

2013-10-22T01:56:02+00:00

i am still having this issue on top of this not wanting to install KB 2871389

Time of this report: 10/21/2013, 21:52:49

Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: Alienware

System Model: Alienware X51

BIOS: A05

Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
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Anonymous

2013-10-22T01:28:19+00:00

I followed the steps in the list and it was using WSReset.exe that fixed the issue for me. While I'm glad to have the update visible now I am left wondering why I needed to use this just to the see the update that should have been seen automatically.

BillFill, does having to use this point to some underlying problem with the windows store on my machine?
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Anonymous

2013-10-22T00:33:07+00:00

Windows 8.1 Update is not appearing in the Windows Store

We have retail version of win 8.0 x64

Unable to install KB2871389

KB2802618 installed 15 times and failed twice

Cant find any installed updates

Does not find any new updates

System Information

Time of this report: 10/22/2013, 10:52:24

       Machine name: JOHNV-PC

   Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)

           Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

       System Model: System Product Name

               BIOS: Phoenix - AwardBIOS v6.00PG

          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (2 CPUs), ~2.0GHz

             Memory: 3072MB RAM

Available OS Memory: 3072MB RAM

          Page File: 2586MB used, 3556MB available

        Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.02.9200.16384 64bit Unicode

John Vaughan
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Anonymous

2013-10-22T00:29:48+00:00

I get new pc with windows 8 installed on it

Hi Sunny,

Did you get any kind of documentation with your PC on what Windows license you got with it. Normally if you are an individual purchasing a PC they would not have sold you Mulitiple Licenses (eg Volume Licences) they would have just sold you one. It may be that the person setting up your computer installed something that was different than what you purchased.

Bill
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