Windows 8.1 Update is not appearing in the Windows Store

Anonymous

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons. You can find more details here on why you may not be seeing the Windows 8.1 update.

You may be running an edition of Windows 8 that doesn’t support the update from the Store.

a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro. You must speak to your system administer to learn how to update.

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

Open the run dialog box by using the Windows Key + R
Type the following and press enter slmgr.vbs /dli
You will see a window titled Windows Script Host.
On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC). If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade.

c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact. To install the update, you need to use media obtained through those programs.

You have not installed all pending Windows Updates. You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.

You may also attempt an automated fix by running the Windows Update troubleshooter

You need to sync your App License; you can do this by:

On the Start screen, tap or click Store to open the Windows Store.
Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates
Tap or click Sync licenses

The Windows Store Catalog is not refreshing correctly.

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter. Reboot and check the Windows Store again.

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Answer accepted by question author

Anonymous

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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257 additional answers

Anonymous

2013-10-22T13:01:31+00:00

My reply was responsive and I noted that the problem was corrected after running a surprisingly fruitful Microsoft Update, which though set to automatically install updates revealed 36 new updates, a cause for some concern.

If you are going to scold, please pay better attention.
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Anonymous

2013-10-22T12:56:49+00:00

I have also tried this "trick", using a placeholder generic product key from this site(100% legal although I realize MS does not quite condone this idea) I am able to mount and run the ISO however I reach a certain point, after a restart and my current version(Win8 Pro) is restored. Error code 0x80070004-0x2000D shows. I have now attempted EVERY possible way to update(even attempted to refresh windows as well, but I do not have a backup disk to insert as it seems I am missing files to accomplish this, as well.) Nothing on my end works, I'm at the end of my rope. How about allowing 8.1 to be installed using a VALID Win8 key???? Simple idea, right???

Hi Ray,

I'm not sure what you mean by a "generic" product key but I suspect this could be related to the root of your issues with seeing the update in the store. If it is an OEM or retail key you should see it in the Store. If it is a volume License key you won't. By "Generic" I assume you mean a Volume License. In this case you would need to install it using media obtained though your volume license. You can download media to install this using the steps I detailed above. To be clear OEM, Retail, and Volume Licenses are all valid Keys, but only OEM and Retail Licenses permit an Update via the Store. With a Volume license key you need to use the methods I described above. With respect to that other error I would post that in a new thread. Hope you get it working.

Bill
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Anonymous

2013-10-22T12:52:36+00:00

System Information

Time of this report: 10/22/2013, 18:21:24

Machine name: BINGI

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: IdeaPad Z580

BIOS: Phoenix BIOS SC-T v2.2

Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 4096MB RAM

Available OS Memory: 3960MB RAM

Page File: 2681MB used, 5245MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode
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Anonymous

2013-10-22T12:49:53+00:00

i am still having this issue on top of this not wanting to install KB 2871389

Time of this report: 10/21/2013, 21:52:49

Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: Alienware

System Model: Alienware X51

BIOS: A05

Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

Can you try the steps above with regards to licensing and let us know if it is retail, Volume , OEM or other?

Thanks
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