Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

Was this answer helpful?

5 people found this answer helpful.
0 comments

257 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-11-03T03:24:44+00:00

    My details:

    Time of this report: 11/3/2013, 01:56:15

    Machine name: DREWS-TOSHIBA

    Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

    Language: English (Regional Setting: English)

    System Manufacturer: TOSHIBA

    System Model: Satellite L750

    BIOS: InsydeH2O Version 03.60.452.40

    Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

    Memory: 8192MB RAM

    Available OS Memory: 8174MB RAM

    Page File: 3605MB used, 12760MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    DxDiag Version: 6.02.9200.16384 64bit Unicode

    I have tried all of the tips from the other posts and nothing works. I do not get the 8.1 Update displaying in the Store.

    I do not have a volume licence.

    Another problem - for several months now, I have not been able to successfully install ANY Windows Updates. They ALWAYS fail. So I cannot install any of the recommended updates. I have tried all of the trouble shooting for Windows Updates, but nothing has worked. Somehow I think the Media Center install/licence has something to do with this. Media Center has never workled for me since I inbstalled it. I was hoping the 8.1 Update would cure the ills with my existing Windows 8.0, but I can't access this update. It seems like a "Catch-22" situation. Please help me - anyone !

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-01T13:50:43+00:00

    I have read the Microsoft instructions can you please link me to the ones you are referring to?  The ones I was referencing can be found here:

    http://windows.microsoft.com/en-us/windows-8/update-from-preview

    Pretty please with sugar on top my client needs help.....

    Hi Sean, If Preview is still installed that should be correct.   If urgency is an issue I would recommend that you contact support to expedite this.   For information on that you should go here and choose "Installing my Software" then select your region.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-31T13:30:48+00:00

    But understand, it changes no permissions.  None at all.  It is just a different NAME AND PASSWORD for the same local ID in every respect, with all permissions intact.  That's ALL it is and ALL it does.

    Boy, you must REALLY hate Apple!  Now, see, I'm a Unix guy going back to when they called it Multics, so if anyone should resent this, it should be guys like me who are used to setting detailed permissions at my whim.  But I don't resent it because I actually understand that this is wholly benign.

    If you want total liberty in return for some loss of convenience, may I suggest Linux?  Particularly Debian Linux, which may be the most vanilla of them all, the "blankest page," so to speak.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-30T23:52:40+00:00

    You say you resent it but you don't say why.   Maybe you're one of those people who just hate it when anyone requires you to do anything.

    And it does not add a new user account.  It just uses a different name and password (or the same if you set it up that way) to sign on with on the login screen.

    And the installation files download first, and only then access your settings off-line.  They do not do that remotely.

    Like I said, paranoia strikes deep.  Don't you think the Microsoft people have enough to occupy their time without spying on you?  Even the EFF doesn't complain about this, but then they know more about it than you do.

    I just generally resent any company telling me I have to log in using their registered corporate identity in order to access my computer. I also resent any company changing all the permissions on my files so I can no longer access them from my old account identity. And I especially resent not being told this is going to happen before it happens. Nothing to do with information going back to the Mothership, everything to do with being forced to login and maintain my account identities the way Mama wants me to, with no choice in the matter. And not being told I am getting my hair cut until after the barber is finished...

    You like it, go for it. I'm sure there are plenty more executive decisions on how you should change your computing on your system gonna be coming your way from Mama Microsoft, if this Windows 8/Metro nonsense is any indication. Enjoy the ride. Peace out....

    Was this answer helpful?

    0 comments