Windows 8.1 Update is not appearing in the Windows Store

Anonymous

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons. You can find more details here on why you may not be seeing the Windows 8.1 update.

You may be running an edition of Windows 8 that doesn’t support the update from the Store.

a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro. You must speak to your system administer to learn how to update.

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

Open the run dialog box by using the Windows Key + R
Type the following and press enter slmgr.vbs /dli
You will see a window titled Windows Script Host.
On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC). If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade.

c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact. To install the update, you need to use media obtained through those programs.

You have not installed all pending Windows Updates. You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.

You may also attempt an automated fix by running the Windows Update troubleshooter

You need to sync your App License; you can do this by:

On the Start screen, tap or click Store to open the Windows Store.
Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates
Tap or click Sync licenses

The Windows Store Catalog is not refreshing correctly.

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter. Reboot and check the Windows Store again.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

0 comments

257 additional answers

Anonymous

2013-11-10T12:44:15+00:00

This is the route I took, and it did have a minor impact on my personal settings because the tech (a second-level tech who called me back on-schedule after an escalation -- the initial tech was unable to solve the problem) was trying this and that. One of the things he tried was changing the resolution on my monitor down to lower settings, first 1440x768 and then to VGA (640x480), rather than its native 1920x1080, which rearranged all my icons on my desktop. He also messed around with my startups and services.

I also lost my desktop wallpaper, which was easy enough to restore.

But these are things I expected him to do, and any tech worth his salt would've done the same. On one of my machines, this one (my primary desktop), we were eventually able to download and install from the store. On my wife's high-end laptop, however, he finally gave up and downloaded to me an .iso file, from which installation went without any complications.

One of the things he did that I initially scoffed at was to update my nVidia graphics driver. The reason I scoffed was because, just the day before, I suspected this might be a problem so I refreshed that driver with the latest WHQL version available on nVidia's website, which I was already running. But right on the morning of the day the second-level tech called me, nVidia released an updated driver, and after updating the driver my installation from the store did NOT abort at 50% and the upgrade completed.
Was this answer helpful?

0 comments No comments
Anonymous

2013-11-09T17:54:12+00:00

If after following all suggestion within these forums and also completing a full Reset of Windows 8 and checking with your device manufactures websites for all driver updates, if you are still not seeing the update for 8.1 in Store. Then the best two options I would give is, first call Microsoft and let them take a look and (maybe) they provide you with the direct ISO link and Key assistance. (this could have a negative impact on your personal settings as "some" report other issues after connect via remote connections) second option, be a little more patient as Microsoft are aware that some users are having issues having 8.1 update through Store being offered and said this could be due to Graphics drivers needing updating (or a list of other issues and incompatibilities) so locating the exact issue can be a bit tricky and time consuming.

Hope this helps

Have a great day!
Was this answer helpful?

0 comments No comments
Anonymous

2013-11-09T17:04:52+00:00

yer but only got windows 8 , I don't have the 8.1 update at all that's what im saying I just wanna install 8.1 ..... don't know what to do .

Please help there is a iso of windows 8.1 but I don't know the product code.
Was this answer helpful?

0 comments No comments
Anonymous

2013-11-09T15:52:46+00:00

@Ac100_755

You should not be attempting to download/install the 8.1 preview now since the official release of 8.1

I would suggest in your case to just reload 8.0 and then after setting everything up, 8.1 will be offered through the appropriate channels.

Hope this helps

Have a great day!
Was this answer helpful?

0 comments No comments