Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

Was this answer helpful?

5 people found this answer helpful.
0 comments

257 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-12-02T09:23:58+00:00

    for me this update KB 2871389 Is not even there but instead now I am getting  x64 based updates...when I try install its not indtalling it shows 800703f1 error and windows 8.1 is not appearing in store...I have vaio E series...any suggestions..pls

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-02T03:59:14+00:00

    Have had same problem as this thread. Ailenware X51 R2 OEM Windows 8; Win 8.1 Upgrade does not appear in the Store. Followed all of the reccomendations in this thread. My Windows 8 is OEM_DM_channel

     

    1. Uninstalled KB2871389
    2. Reboot
    3. Windows Update - Reinstall KB2871389
    4. Reboot
    5. Windows 8.1 Update appeared in the Store

     

    Upgrade went without a hitch.

     

    Regards,

    Dave

    Thanks Dave - as coincidence would have it I did find this solution on another thread and applied it while I was holding for 45 minutes on the MS Technical Support help line, about the same time as your message came through.  It solved the problem before they got around to answering my call.  The instal fell over which worried me and I started it again and it seems to have loaded OK now.  Problem resolved - thanks for the message.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-02T00:07:47+00:00

    Have had same problem as this thread. Ailenware X51 R2 OEM Windows 8; Win 8.1 Upgrade does not appear in the Store. Followed all of the reccomendations in this thread. My Windows 8 is OEM_DM_channel

    1. Uninstalled KB2871389
    2. Reboot
    3. Windows Update - Reinstall KB2871389
    4. Reboot
    5. Windows 8.1 Update appeared in the Store

    Upgrade went without a hitch.

    Regards,

    Dave

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-11-29T20:19:30+00:00

    I upgraded my windows 8 Single language to windows 8 pro with media center after that I went to the store to update the windows to 8.1, but the store giving me windows 8.1 single language. I clicked on download but the update failed. " Something happened and the windows 8.1 can't be completed". What can I do to solve this issue?

    Was this answer helpful?

    0 comments