Windows 8.1 Update is not appearing in the Windows Store

Anonymous

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons. You can find more details here on why you may not be seeing the Windows 8.1 update.

You may be running an edition of Windows 8 that doesn’t support the update from the Store.

a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro. You must speak to your system administer to learn how to update.

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

Open the run dialog box by using the Windows Key + R
Type the following and press enter slmgr.vbs /dli
You will see a window titled Windows Script Host.
On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC). If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade.

c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact. To install the update, you need to use media obtained through those programs.

You have not installed all pending Windows Updates. You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.

You may also attempt an automated fix by running the Windows Update troubleshooter

You need to sync your App License; you can do this by:

On the Start screen, tap or click Store to open the Windows Store.
Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates
Tap or click Sync licenses

The Windows Store Catalog is not refreshing correctly.

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter. Reboot and check the Windows Store again.

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Answer accepted by question author

Anonymous

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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257 additional answers

Anonymous

2013-10-23T17:44:53+00:00

BillFill please help me. I have a client who is unhappy. He has not been able to install Kaspersky Internet Security since running the preview build. When contacting Kaspersky it was explained he needs to run 8.1 official. I am unable to download from the store as when I attempt to open the store a green screen flashes and then it reverts back to the metro tile interface. I have tried your instructions to reset the Windows Store Catalog but I get following error "The app didn't start". When I go to the update link provided for kb2871389 here http://support.microsoft.com/kb/2871389/en-us I get a prompt that the update does not apply to my system. It is 64bit but it doesn't seem to matter what file I try. Here is my dxdiag:

Time of this report: 10/23/2013, 13:40:29

       Machine name: HOMEOFFICEPC

   Operating System: Windows 8.1 Pro Preview 64-bit (6.3, Build 9431) (9431.winmain_bluemp.130615-1214)

           Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

       System Model: OptiPlex 9010 AIO

               BIOS: A11

          Processor: Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz (4 CPUs), ~2.9GHz

             Memory: 4096MB RAM

Available OS Memory: 3972MB RAM

          Page File: 2620MB used, 4871MB available

        Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.03.9431.0000 64bit Unicode

My license reports as Windows 8 Pro OEM_DM status says licensed.

Please, please, please, won't you help me. Anyone??
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Anonymous

2013-10-23T16:04:30+00:00

Not seen the required update and check daily - tried all of the above.

Time of this report: 10/23/2013, 16:59:53

   Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)

           Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

       System Model: N56VM

               BIOS: N56VM.214

          Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Licence Retail
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Anonymous

2013-10-23T15:49:02+00:00

What did you do to? Help :(
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Anonymous

2013-10-23T15:48:01+00:00

Time of this report: 10/23/2013, 23:42:17

Machine name: ACERV5

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire V5-471PG

BIOS: V2.15

Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz (4 CPUs), ~1.9GHz
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