Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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  1. Anonymous
    2013-10-22T09:09:10+00:00

    I have a windows 8 tag with key down side of the laptop. well I am remembering now wot was happened. the person unpack pc in front me and setting up it when I start the pc 1st time at home it shows windows not activated next day I again go the shop and tell them the problem they put a cd in the drive and don't know wot they done activation message was not there and till now..  what should I do now

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  2. Anonymous
    2013-10-22T07:36:09+00:00

    I'm still not seeing the update. Tried all the suggested solutions

    Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

               Language: English (Regional Setting: English)

    System Manufacturer: System manufacturer

           System Model: System Product Name

                   BIOS: BIOS Date: 08/29/13 11:16:55 Ver: 43.02

              Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz

                 Memory: 16384MB RAM

    Available OS Memory: 16326MB RAM

              Page File: 2416MB used, 30294MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: 120 DPI (125 percent)

     System DPI Setting: 144 DPI (150 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.02.9200.16384 64bit Unicode

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  3. Anonymous
    2013-10-22T05:56:50+00:00

    I have also tried this "trick", using a placeholder generic product key from this site(100% legal although I realize MS does not quite condone this idea) I am able to mount and run the ISO however I reach a certain point, after a restart and my current version(Win8 Pro) is restored. Error code 0x80070004-0x2000D shows. I have now attempted EVERY possible way to update(even attempted to refresh windows as well, but I do not have a backup disk to insert as it seems I am missing files to accomplish this, as well.) Nothing on my end works, I'm at the end of my rope. How about allowing 8.1 to be installed using a VALID Win8 key???? Simple idea, right???

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  4. Anonymous
    2013-10-22T01:56:02+00:00

    i am still having this issue on top of this not wanting to install KB 2871389

    Time of this report: 10/21/2013, 21:52:49

    Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

    Language: English (Regional Setting: English)

    System Manufacturer: Alienware

    System Model: Alienware X51

    BIOS: A05

    Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

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