Windows 8.1 Update is not appearing in the Windows Store

Anonymous
2013-10-19T23:40:52+00:00

If you do not see the Windows 8.1 update in the Windows Store, here are some of the reasons.  You can find more details here on why you may not be seeing the Windows 8.1 update.

  1.  You may be running an edition of Windows 8 that doesn’t support the update from the Store.

   a. If you’re running Windows 8.1 Preview, here’s how to update to the final version.

   b. If you’re running Windows Enterprise Edition or Volume License version of Windows Pro.  You must speak to your system administer to learn how to update. 

If you are not sure, the following steps will help you identify if you have a Volume License version of Windows:

  • Open the run dialog box by using the Windows Key + R
  • Type the following and press enter   slmgr.vbs /dli
  • You will see a window titled Windows Script Host.
  • On the first line you should see either “RETAIL channel” or “Volume Channel”

If it says something that resembles Volume, you won’t be able to get it through the store and will need to talk to your system administrator about their plans for rolling out this update based on the Volume License agreement through the

Volume Licensing Service Center (VLSC).  If you are the system administrator or the person responsible for your company’s computers, you should refer to this article for information on how to upgrade. 

  c. If you’re using a Multiple Activation Product Key through a Commercial or MSDN contact.   To install the update, you need to use media obtained through those programs.

  1. You have not installed all pending Windows Updates.  You can find details here on which update is needed to see the Windows 8.1 update.

If you are having issues with installing Windows Update we recommend you post for help with that issue.    

You may also attempt an automated fix by running the Windows Update troubleshooter

  1. You need to sync your App License; you can do this by:
  • On the Start screen, tap or click Store to open the Windows Store.
  • Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  • Tap or click App updates
  • Tap or click Sync licenses
  1. The Windows Store Catalog is not refreshing correctly. 

To refresh the catalog, try pressing the Windows and R key together to open the run box, type WSReset.exe and hit Enter.  Reboot and check the Windows Store again.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-04-04T16:52:41+00:00

Microsoft has released a troubleshooter to help find problems that may prevent you from updating to Windows 8.1.

You can try this troubleshooter here.

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  1. Anonymous
    2013-10-21T09:15:46+00:00

    Hi there someone on here said he used a retail key and 8.1 updated but if it did do I need to download retail version of Windows out or can I just change the key Thanks

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  2. Anonymous
    2013-10-21T07:37:08+00:00

    Jason,

    It may take two or three attempts after copy/paste the link and selecting update button from Store.  Please note you should see in green in upper right of Store, "Installing Windows 8.1 update" but no other indications the download is working.  If you then click on "Installing Windows 8.1 update" a status bar will clearly show progress of the update.

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  3. Anonymous
    2013-10-21T07:03:56+00:00

    Hello,

    I am currently running Windows 8.1 preview (verified that it is a retail version) on a 64 bit laptop.  I too cannot see the update in the store.

    I believe I have tried all of the suggestions above.  I have tried to automatically and manually install the KB2871389 update on my 64bit laptop.  When I try to manually install the update, I get the message that the update is not applicable to your computer.  I cannot find this update in my update history.

    I have tried to reset the windows store.

    I have tried the Sync Licenses suggestion.

    I have copied and pasted the link that someone suggested in one of the previous posts.  In that case I do see the download button but when I click on it, nothing happens.

    Here is the information that you asked us to post if we were still having the issue.

    Current Date/Time:  Monday, October 21, 2013, 1:42:56 AM

    Computer Name:  <omitted>

    Operating System:  Windows 8.1 Pro Preview 64-bit (6.3, Build 9431)

    Language:  English (Regional Setting: English)

    System Manufacturer:  LENOVO

    System Model:  4286CTO

    BIOS:  Default System BIOS

    Processor:  Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz (4CPUs), ~2.6GHz

    Memory:  8192MB RAM

    Page file:  2649MB used, 5426MB available

    DirectX Version:  DirectX 11

    Thanks for looking into this,

    Jason

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  4. Anonymous
    2013-10-21T06:30:55+00:00

    Hi Paul,

    Pls open Windows Updates and look for Update KB2871389. If you cannot see this updated been offered to you check on your Windows updates history.

    If it reflects in the history pls uninstall the update and install it again only through Windows Updates. This should help you and Windows 8.1 will be offered to you

    Pls let me know if this help you to resolve the issue.

    Thanks,

    Harsh Trivedi

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