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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
This was my answer. Many thanks. Identical problem and solution.
I'm been searching the solution for the whole morning and I found your solution, this solved my problem.
Thank you very much for re-posting this.
how do you fix it if there are no keyboard or mouse
how do you fix it if there are no keyboard or mouse
I assume that you have a physical mouse and keyboard. The problem is that this buggy update (8.1) does not, in this instance, recognise them. Fortunately the BIOS menu is before Windows, so you have the keyboard and mouse at this stage. Normally this menu runs without interuption and you do not see it. You hve to press a key, or keys, as soon as your PC starts to cause this menu to appear and await your input. Which key depends on the manufacturer of your PC. Good luck.
