Windows 8.1 - Keyboard & Mouse Not Working

Anonymous
2013-10-18T08:06:07+00:00

Hi,

I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.

It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.

Any help on what I can do without losing all of my data?

**UPDATE**

I found a solution that worked for me. If you try this, hopefully it will work!

"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-10-19T09:31:32+00:00

Hi guys, 

I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me

"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

Hope it works for you all!

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  1. Anonymous
    2015-01-06T16:35:49+00:00

    Hi Praseetha, Can you walk me through this fix?  I've tried everything, even spent 3+ hours on the phone with MS support and they just kept sending me to someone else, very frustrating.  Thanks for your help.  I am using an ASUS VivoTab Note * with Windows 8.1 and trying to connect a Microsoft Wedge Mobile Keyboard,  Andy

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  2. Anonymous
    2015-01-06T16:06:45+00:00

    Can you tell us step by step how to do this for us less skilled?  Thanks ,, Andy

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  3. Anonymous
    2014-12-22T00:02:38+00:00

    Thanks. After log-on I were able to access my mice, however, my keyboard is not functioning. The numlock button is lighted but the keys are not working.

    I tried the following things:

    1. Uninstalling the driver then restarting the computer.
    2. Uninstalling the driver then look for computer changes in device manager.
    3. Updating the driver and so on...

    But still it did not work for me.

    Hope this will be resolved since computers will be in full use during the year-end. Thank you.

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  4. Anonymous
    2014-12-14T14:40:58+00:00

    **UPDATE**

    I found a solution that worked for me. If you try this, hopefully it will work!

    "Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

    Hi! i am having the same problem. my keyboards and touch pad wont work.but when i follow this update, there is no disable intel XHCI Mode in the advanced mode of my bios.. what will i do.. i think my bios i different from yours. it says "aptio setup utility" above.

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