Windows 8.1 - Keyboard & Mouse Not Working

Anonymous
2013-10-18T08:06:07+00:00

Hi,

I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.

It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.

Any help on what I can do without losing all of my data?

**UPDATE**

I found a solution that worked for me. If you try this, hopefully it will work!

"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-10-19T09:31:32+00:00

Hi guys, 

I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me

"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

Hope it works for you all!

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  1. Anonymous
    2014-01-06T10:03:22+00:00

    hey .

    Once in the UEFI bios how do I disable Intel XHCI Mode ? Im having a difficult time navigating and find the disable Intel XHCI Mode.

    Your help is greatly appreciated

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  2. Anonymous
    2013-12-31T21:36:47+00:00

    Hi

    I ried that and it  works.

    1. Go into control panel, click on "Ease of Access".
    2. Under Ease of Access center click on "Change how your keyboard works"
    3. For me the "Turn on Mouse Keys" was selected.
    4. All I did was deselect this and accept it and my keyboard came back to life.

    Called Toshiba Tech Support and they said the me that I have to run the Service Station from the Desktop Assist application. and "check for updates".  When the list of newer "drivers" is listed, click the "download/Install" button. Repeat for all the files listed.

    Thanks agin for your help an d wish you a wonderful happy new year for 2014.

    Alain Kadlec

    Ottawa, Canada.

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  3. Anonymous
    2013-12-31T09:04:38+00:00

    Before you return your laptop, consider modifying the Win 8.1 graphical interface.

    Try http://www.classicshell.net/

    Remember, your laptop is ok.  It is Win8.1 which is causing your problem.

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  4. Anonymous
    2013-12-31T03:24:49+00:00

    Thanks

    Going to return the laptop to the store before the end of the 14 day return / trial. I don't want to keep it because | hate Win 8 and I find Win 8.1 a bit better but this laptop cannot handle it.

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