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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
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Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
Can anyone tell me steps to do this? I can't find where to change these settings!
Thanks 😊
Can you bring up the BIOS menu?
This comes up before any windows
usually you have to press a specific key or combination of keys
when the PC is powering up
which key to press depends on your motherboard
check the documentaion which came with you box
or tell us the make and model of your PC
Can anyone tell me steps to do this? I can't find where to change these settings!
Thanks 😊
Hi,
Thank you for sharing the information. This will help other users who are facing similar issue.
Let us know if you need further assistance with Windows related issues. We will be happy to help.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
Hey all,
I also had this problem but I couldn't turn off the XHCI as my mother board never supported it.
But i found a easy fix (If you mouse works) once on the login screen click the ease of access button (bottom left) and use the onscreen keyboard to get into windows then go into device manager and you will see some usb devices that have explanation marks (and have XHCI on the end).
Simply uninstall these and then click on action and scan for hardware changes and it should be A ok or you simply just update the drivers for the usb root hub products.
This worked for me hopefully it works for you
